Service Manager

SUMMARY:
Power Up Your Career – Where Innovation Meets Reliability!

POSITION INFO:
Company and Job Description:

A leading provider of power solutions specializing in the design, supply, installation, and maintenance of uninterruptible power supply (UPS) systems, inverters, and other static power equipment. With a strong presence in industrial, commercial, and critical infrastructure sectors, our company is committed to delivering reliable energy solutions that support continuous operations and long-term performance. Our team is dedicated to technical excellence, customer satisfaction, and innovative service offerings.

The After-Sales Service Manager is responsible for leading and managing the service department, ensuring outstanding customer support and the successful delivery of after-sales services. This role involves overseeing service operations, managing client relationships, coordinating maintenance contracts, and ensuring technical support is delivered efficiently and professionally.

Key Responsibilities:

• Lead and manage the Service department with minimal supervision.
• Coordinate technical and administrative teams to execute product installation, service existing equipment and commission new units.
• Ensure timely and accurate preparation of service quotations and tenders to support business sustainability.
• Maintain high standards of customer satisfaction through proactive communication and efficient service execution.
• Timely and professionally handle field service calls and issues arising, including after-hours support.
• Interface with cross functional teams such as engineering, production and sales.
• Drive and support the development of service technical documentation including Safety Files for site works.
• Manage and maintain the documentation database, CRM and planning tools.
• Timely complete and submit all required paperwork - internal and external.
• Establish, implement or improve the necessary processes, procedures and communication to enhance department effectiveness.

• 6 -8 years relevant experience
• Proven managerial competencies
• MS Office
• Proven experience in drafting accurate and competitive quotations and tenders
• BSc, BTech or National Diploma in Electrical Engineering
• Good understanding of Health and Safety requirements
• Valid driver's license and own reliable vehicle