Service Manager

Recruiter:

Sydsen

Job Ref:

PTA000643/WS

Date posted:

Thursday, October 2, 2025

Location:

Nelspruit, South Africa

SUMMARY:
We are looking for an experienced Service Manager to join a leading automotive dealership in Nelspruit. The successful candidate will oversee all service operations, ensuring exceptional customer service, workshop efficiency, and team performance.

POSITION INFO:
Key Responsibilities:

Manage daily service operations, including workshop scheduling, staff supervision, and workflow optimisation.
Lead, mentor, and develop a high-performing service team.
Ensure adherence to health, safety, and compliance standards.
Drive customer satisfaction and retention through quality service delivery.
Manage budgets, track KPIs, and monitor service department profitability.
Liaise with clients and internal teams to ensure timely vehicle service and repair.

Requirements:

Proven experience in service management within the automotive industry.
Strong leadership and team management skills.
Excellent customer service, communication, and problem-solving abilities.
Knowledge of workshop operations, service standards, and automotive compliance.
Ability to drive efficiency and meet performance targets.

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