Service Manager

SUMMARY:
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POSITION INFO:

We are seeking an experienced and technically proficient Power Generation Service Manager to lead our specialist service department. This role requires an individual with strong electrical engineering expertise, in power systems, control logic, and automated switching. You will be responsible for managing all service operations for large-scale generator sets, leading a team of multi-skilled technicians, driving business growth through technical excellence, and ensuring client satisfaction. This is a senior role for a leader who is as comfortable diagnosing complex PLC faults as they are managing client relationships and workshop operations.

Responsibilities:

• Workflow of the service department and workshop, overseeing everything from routine maintenance to new installations, commissioning, and complex electrical retrofits
• Design and implement robust preventative maintenance programs focused on the entire power train, from the engine to point of electrical connection
• Technical quotations for repairs, system upgrades, maintenance contracts, and new services
• Ensure stringent quality control by inspecting work, signing off on major jobs, and implementing testing procedures for all electrical systems
• Perform root cause analysis on complex electrical and mechanical failures to prevent recurrence
• Conduct needs analysis, advise on power quality, system upgrades, control system modernization, and integration with renewable systems
• Maintain an expert level of product knowledge on the entire power generation system, diesel engines (Volvo, Scania, Perkins, etc.), alternators, and associated electrical distribution hardware
• Service operations strictly comply with SANS 10142 and other relevant electrical codes, as well as all occupational health and safety regulations

Requirements & Skills:

• 5-7 years of hands-on experience in the power generation or critical power systems industry, with at least 3 years in a supervisory or management role
• Trade tested Qualified Electrician or Millwright is essential
• N-Diploma or B-Tech in Electrical Engineering advantageous
• Expert-level electrical knowledge is essential
• Reading and interpreting complex electrical schematics and wiring diagrams
• Troubleshooting and repairing faults on LV systems, alternators, protection relays, and Automatic Transfer Switches
• PLC-based control logic and generator synchronization
• In-depth knowledge of major generator controllers and their configuration software is mandatory
• Strong technical knowledge of large industrial diesel generators, experience in a range of engine makes
• Leadership ability with experience managing, training, and developing a technical team
• Strong commercial acumen with experience in quoting, contract negotiation, and client relationship management
• Valid driver's license and be willing to travel to sites
• Manage the after-hours standby process and handle high-pressure situations