Service Manager Ford Automotive

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

3792091387

Date posted:

Friday, September 9, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Job Requirements;

Greeting customers, scheduling service appointments, writing service orders and descriptions of the different problems and repairs as well as, translating the customer’s repair problems into a comprehensible language for the customer.

Customer service interactions, Catalogue customers’ concerns and comments and explain the repair to the customers. Test-drive vehicles to confirm the service repair, estimate the cost and time for repairs. Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed

Maintain a high level of customer satisfaction in all automotive service capacities to increase retention and referrals develop lasting customers

Increase profitability of the department. Run an efficient and profitable service department. Oversee service team, auto service staff, customer retention, cost controls, maintenance of all service records and achievement of set objectives. Make sure that the daily inventory is up to its operational standards to customers. Oversee vehicle repair processes to deliver a positive service experience and maintain profitability

Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics

Oversee all day-to-day job duties within the automotive service department with a focus on high employee and customer morale

Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records

MUST HAVE FORD AUTOMOTIVE KNOWLEDGE

Job Requirements

Strong communication skills
Accounting skills
Marketing knowledge
Technical as well as mechanical skills
A charismatic, business savvy personality
They should be detail-oriented also
in addition, Troubleshooting skills
Sales and management experience
Customer service
Computer literacy
Dealership experience
as well as should possess Leadership experience

Similar jobs you might be interested in:

Technical Service Manager
Location: Johannesburg
Salary: 480 000 Annually
Our client in the industrial engineering sector seeks an experienced service manager to lead service operations. The role requires strong technical expertise, operational insight, and a peopleâfocused approach to ensure effective service delivery, maintain customer satisfaction, and drive continuous improvement across varied industrial environments.
1 day ago

IT Service Delivery Manager
Location: Johannesburg
Salary:
1 day ago

Service Manager
Location: Centurion
Salary:
We are seeking a proactive service manager to lead and oversee all technical service operations, driving high team performance, operational efficiency, and outstanding customer satisfaction. The ideal candidate is a results-oriented leader with a proven ability to manage technical teams, optimize maintenance processes, and ensure the reliable operation of industrial refrigeration and compressor sy...
3 days ago

Service Manager / Sales Representative
Location: Johannesburg
Salary:
4 days ago

Sales Customer Service Manager
Location: Midrand
Salary:
Are you a results-driven leader with a passion for service excellence and team development?Our global client, a leader in operating systems with a growing Midrand presence, is seeking a hands-on Customer service manager who can work independently, mentor teams, and drive continuous improvement in service delivery.You’ll join a dynamic management team during an exciting expansion phase. The r...
8 days ago

Technical Service Manager
Location: Johannesburg
Salary: 480 000 Annually
Our client in the industrial engineering sector is seeking an experienced service manager to lead and elevate service operations. This pivotal leadership role requires strong technical capability, operational insight, and a people-focused approach to drive end-to-end service delivery, ensure consistent customer satisfaction, and foster continuous improvement across diverse industrial environments.
9 days ago

Service Quality & Customer Experience Manager
Location: Johannesburg
Salary:
16 days ago

Technical Service Manager
Location: Johannesburg
Salary: 480 000 Annually
We are seeking an experienced Technical service manager with strong technical expertise and a proven track record in leading service teams. In this role, you will oversee all service operations, ensuring operational excellence across material handling and industrial automation environments. Your practical technical insight, combined with clear leadership and strategic direction, will support relia...
17 days ago

General Manager IT/OT Service Delivery
Location: Johannesburg
Salary:
36 days ago

Service Sales Manager
Location: Johannesburg
Salary:
Our client in the compressor sector, is seeking an experienced service Sales manager to drive strategic growth within their service division. This senior role forms part of the Customer Centre management team reporting to the Business Line manager and working alongside the Operations manager. The successful applicant will be responsible for developing sales strategies, leading the service sales te...
44 days ago

Service Manager Ford Automotive

Similar jobs you might be interested in:

Create a free job alert for Service Manager Ford Automotive in Johannesburg