Service Operations Centre (SOC) Engineer

Recruiter:

Telebest

Job Ref:

JBT000978/gko

Date posted:

Tuesday, September 21, 2021

Location:

Capetown, South Africa

SUMMARY:
Our client in the Sports and Digital Entertainment industry has an opportunity available for a Service Operations Centre (SOC) Engineer to be based in the Cape Town area.

POSITION INFO:
Requirements:

Experience of using Microsoft Server OS, service restarts and basic administration.
Experience of using Linux.
Experience of Microsoft Azure in a monitoring environment, or similar (Amazon Web Services).
Experience of or basic knowledge of SQL, SQL Scripting and how Databases operate.
Experience of employment in a Support role or IT Network Support role.
Knowledge and clear understanding of basic IT networking protocols including TCP/IP routing and DNS.
Knowledge of what ITIL is and why it is used.
Experience of using monitoring software, ideally any of the software: Ops Genie, Grafana, Prometheus, Site 24x7, Kibana
Experience of working in a Support Team environment.

KPAs:

Ensure maximum possible service availability and performance through pro-active monitoring, alerting and diagnostic activities.
Provide support services for Engineering and other technical teams.
Fault handling and escalation (identifying and responding to faults in our production gaming systems and networks).
Manage and resolve assigned incident tickets.
Support Problem Management and root cause analysis.
Become an SME on the systems and services you support.
Support disaster recovery activities.
Support the Engineering team during release and maintenance procedures

Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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