Service Operations Centre (SOC) Engineer

 

Recruiter:

Telebest

Job Ref:

JBT000978/gko

Date posted:

Tuesday, September 21, 2021

Location:

Capetown, South Africa


SUMMARY:
Our client in the Sports and Digital Entertainment industry has an opportunity available for a Service Operations Centre (SOC) Engineer to be based in the Cape Town area.

POSITION INFO:
Requirements:

  • Experience of using Microsoft Server OS, service restarts and basic administration.
  • Experience of using Linux.
  • Experience of Microsoft Azure in a monitoring environment, or similar (Amazon Web Services).
  • Experience of or basic knowledge of SQL, SQL Scripting and how Databases operate.
  • Experience of employment in a Support role or IT Network Support role.
  • Knowledge and clear understanding of basic IT networking protocols including TCP/IP routing and DNS.
  • Knowledge of what ITIL is and why it is used.
  • Experience of using monitoring software, ideally any of the software: Ops Genie, Grafana, Prometheus, Site 24x7, Kibana
  • Experience of working in a Support Team environment.

KPAs:
  • Ensure maximum possible service availability and performance through pro-active monitoring, alerting and diagnostic activities.
  • Provide support services for Engineering and other technical teams.
  • Fault handling and escalation (identifying and responding to faults in our production gaming systems and networks).
  • Manage and resolve assigned incident tickets.
  • Support Problem Management and root cause analysis.
  • Become an SME on the systems and services you support.
  • Support disaster recovery activities.
  • Support the Engineering team during release and maintenance procedures
Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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