Service Sales Supporter

SUMMARY:
We are assisting our client in recruiting for an experienced Service sales supporter

POSITION INFO:

Service Sales Supporter Reports to: Head of Service (BC Service Manager)

Purpose of Position:

To facilitate and be the main conduit for conversions between the Customer and the company. This position is put in place to create and ensure a proactive approach to solving problems around part redundancies, complex supersessions & customer requested additional Formats

For the purposes of this Job Description the term “Conversions” shall cover:

• Machine / Line modernizations
• Machine / Line upgrades
• Format Changes, i.e. Customer requests for new products / services but excluding normal spare parts business
• Customer GmbH Machine / Line related Service Products but excluding traditional service interventions
• Customer GmbH Machine / Line related consumable products

Main Interactions Customers:

• Proactively push for lists of parts no longer supported
• Notification of parts no longer supported with solutions costed
• Liaise with respect to key dates in the supply chain
• Manage requisite information flow between the right shareholders at company and customer
• Do the costing on the system and supply customers with the necessary invoices / costing according to the system
• Attend necessary conversion related meetings at customer sites
• Where required, manage the conversion projects at customer sites.
• Attend SPP meetings where required, at the Customer sites.

• Daily Feedback regarding progress on various conversions / projects
• Get guidance when project needs escalating
• Work with the Manager to expedite orders

Technical Plant & Machine

• Needs to be able to identify the basic machines and have a good process understanding
• Main thing is to be able to ask and pull in the right people / specialists where and when required; i.e. assemble a multi-disciplinary team when needed

Parts & Parts Management

• Be able to interrogate BOMs of machine park to search for successions
• Be fluent with Parts ordering, forwarding, freight & clearing process in order to be able to successfully expedite

Competencies:

Planning Skills-Must be well organized and methodical to ensure all the necessary steps in the process of offering, securing, procuring, delivery of a project are meticulously completed

Facilitator Skills-Must be able to run meetings and discussion groups. Must have the ability to draw in the necessary specialists when required

Analytical Skills-Must be able to interrogate the database with respect to:BOMs (Bills of Material),Identification of obsolete parts, Dead machines

Configuration Management-update System with respect to: Equipment changes, Equipment de-commissioning , Equipment redeployment,Supersessions

Project Management:Proactively manage key deadlines and adjust in real-time to enable timeous interventions should the required windows for project execution not be realized. This prevents last minute delays and therefore saves everyone costs.Communicate progress and record it accordingly onto MS Project to also track costs in real-time.Manage snag-lists, give regular feedback on closing progress and estimated completion dates.Put forward a project plan and key dates with each proposal. This must also take into account the customer’s processes to reach order placement stage

Computer Skills

• SAP B1
• S4HANA
• MS Project ,MS Office, MS Excel,MS Access
• Innoparts, Innoshop
• Workflow Conspec
• ECOS
• Service Cockpit
• Report Writing
• Internet Research

Please note if you are not contacted your application was unsuccessful.