Site Manager ( Service Station Operations)

SUMMARY:

We are seeking an experienced and driven Site Manager to oversee the full operations of a busy service station, including the fuel forecourt, convenience store, and in-store coffee outlet.

This role is responsible for ensuring the site runs efficiently, safely, and profitably while delivering outstanding customer service and upholding high operational standards.

POSITION INFO:
Key Responsibilities:

• Manage daily operations across forecourt, convenience store, and coffee shop
• Lead and supervise a diverse team including fuel attendants, cashiers, and café staff
• Oversee fuel and retail stock control, ordering, and inventory accuracy
• Drive sales performance and implement local marketing and promotions
• Ensure compliance with all health, safety, and environmental regulations (HSSE)
• Deliver exceptional customer service aligned with brand expectations
• Manage daily cash-ups, POS systems, and financial reporting
• Maintain site cleanliness, functionality, and professional presentation
• Engage with suppliers, reps, and attend relevant regional meetings

• 5+ years' experience in fuel retail or similar high-volume retail environment
• Strong team leadership, staff training, and performance management skills
• Financial and stock management experience essential
• Excellent communication, customer service, and problem-solving skills
• Proficient in MS Office and POS/inventory systems