Social Media Specialist

Recruiter:

Rain

Job Ref:

CPT000060/N.M

Date posted:

Friday, November 25, 2022

Location:

Capetown, South Africa

JOB SUMMARY:
Are you the next Jedi Social Media Specialist?

Can you slay problems like David did Goliath?
Do you have a kick ass can-do attitude and a winner's smile?
Can you tame tigers with a single sentence?
Do you have a PHD in making customers drop positive one liners and smiley emojis on a brand wall?
Do you dream about analytics? Of course not, that would be weird. But if you love living in the social media fast lane then we need to meet you!
Do you dream about analytics? Of course not, that would be weird. But if you love digital data and live in the social media fast lane then we need to meet you!

JOB DESCRIPTION:

So, you’ve ticked all the above boxes? Great! Before applying, let’s make sure you have these:

Excellent typing and computer skills
Good communication skills (both written and oral)
Creative and innovative
Capable of managing multiple social media platforms

Send us a 1-page CV or a 30 second video about why you should be part of the team.
Oh, don’t forget to read the fine print. Here’s your Ts and C’s.

Key Performance Area

KPI 1: Social Community Agent

Actively engage, manage, and resolve customers’ queries on all social media platforms Private and Public.
Brand tone awareness.
Understanding key social audiences.
Implement and manage our social media strategy.
Use social media tools and provided systems.
Gage and effectively resolve social customer queries and complaints.
Efficiently provide solutions to complex and vast queries presented on all social platforms.
Be willing to work above and beyond when the situation arises.
A patient and empathetic attitude
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
Ability to work in a fast past environment.

KPI 2: Performance and Team Cohesion

Working well in a dynamic team while managing your performance.
Understanding and building authentic rapport with a large public audience.
Portraying charisma whilst maintaining brand tonality and professionalism.
Build positive relationships with customers and business associates.
Analyse customer feedback and customer behaviour.
Ensure you meet daily targets and facilitate future customer loyalty
Must be charismatic with captivating charm and a sharp wit.
Accountability and ownership of all queries.
Be a team player and assist when required.
Comfortable working in a fast-changing environment.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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