Software Support Consultant - Accounting

SUMMARY:
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POSITION INFO:

Job Specifics

Are you a customer-focused professional with a passion for IT support and a flair for resolving technical challenges? We are looking for a Software Support Consultant to join our client and provide accounting support services to clients in the legal sector.

• Experience providing tech support in a Bookkeeping / Finance / Accounting environment is essential - this is a non-negotiable.
• On-site for first 3 months, thereafter hybrid (3 days office, 2 days WFH)
• Full-time, Permanent

About the Client:

This organization specializes in delivering innovative software solutions designed to streamline business operations within professional industries. With a focus on simplifying complex workflows, they provide tools that empower businesses to manage their financial, operational, and client-facing processes efficiently.

Key Responsibilities

• Respond to and resolve customer queries related to supported software solutions.
• Log and troubleshoot support cases, particularly those relating to bookkeeping systems.
• Investigate and address bookkeeping concerns within supported software.
• Contribute to initiatives aimed at reducing call volumes.
• Conduct testing of software versions and updates.

Skills and Competencies Technical and Knowledge Requirements:

• Proven experience supporting software packages, preferably in IT support or a call centre.
• Basic understanding of troubleshooting and problem-resolution methodologies.
• Exposure to network environments to identify server and PC-related issues.
• Knowledge of bookkeeping processes within a legal practice is advantageous.

Soft Skills and Attributes:

• Excellent written and verbal communication skills.
• Analytical and technology-driven with strong multitasking abilities.
• Friendly, proactive, and self-motivated with a focus on customer satisfaction.
• Effective self-management and time management skills.

Qualifications and Experience Education:

• Matric (essential); tertiary qualification in IT is desirable.

Experience:

• Minimum 3 years in IT support, with exposure to bookkeeping/accounting/finance.
• Familiarity with legal business processes and software such as Winlaw or Practice Manager Accounts.