Internal Team Manager

SUMMARY:
This is a pivotal leadership role within a dynamic and growth-oriented environment.

POSITION INFO:

Location: South Africa (with potential remote flexibility)
Reporting To: CEO

Job Overview:

My client is seeking an experienced and proactive Internal Team Manager to oversee and optimise the performance, structure, and output of our internal team. This strategic role will drive day-to-day operational excellence, ensuring strong internal discipline, smooth team coordination, and continuous improvement. The ideal candidate will possess a strong background in digital marketing, people management, and performance metrics, combined with an understanding of HR processes and a knack for client engagement. This is a pivotal leadership role within a dynamic and growth-oriented environment.

Key Responsibilities:

Team Management & Leadership

• Oversee the daily activities of the internal team to ensure productivity, engagement, and efficient delivery.
• Identify and resolve issues related to time management, staff morale, or team discipline.
• Promote a culture of accountability, continuous improvement, and high performance.

Performance Monitoring & Coaching

• Regularly assess individual and team output and work quality.

• Deliver feedback and implement coaching strategies to support development.
• Maintain high standards of work through structured evaluations and performance tracking.

Client Engagement & Relationship Management

• Act as a point of contact for clients when needed, ensuring seamless communication and service delivery.
• Liaise between clients and internal team members to align expectations and outcomes.

• Monitor client satisfaction and address concerns proactively.

Resource Planning & Staffing

• Identify skill and capacity gaps within the team.

• Make recommendations on upskilling or hiring needs to meet business objectives.

Discipline & HR Oversight

• Enforce company policies and professional standards across the team.

• Address disciplinary issues tactfully and within legal and ethical guidelines.

• Support a positive and inclusive work environment.

Metrics & Reporting

• Track, analyse, and report on operational and digital marketing performance metrics.
• Use data-driven insights to inform leadership decisions and guide team strategy.

Cost & Software Management

• Monitor internal software tools and resource usage to control operational costs.

• Identify and eliminate inefficiencies or redundancies.

Process Improvement & Operational Excellence

• Streamline workflows and implement best practices in time management and project execution.

• Align internal team operations with overall company objectives.

Training & Development

• Facilitate continuous learning and upskilling within the team.

• Keep team knowledge current with industry trends, tools, and methodologies.

Qualifications & Skills:

• Proven experience in team management, HR, or operational leadership roles.
• Strong understanding of digital marketing operations and key performance metrics.

• Excellent leadership, coaching, and communication skills.

• Ability to assess performance objectively and implement improvement plans.
• Experience in client relationship management and service delivery.

• Strong organisational and time-management abilities.

• Familiarity with tools related to marketing, project management, and performance reporting.

• Professional approach to handling disciplinary matters.

• Analytical mindset with a focus on continuous improvement and results.

• Background in HR or related fields is advantageous.

Requirements:

• Bachelors degree in Business Administration, Human Resources, Marketing, or related field (certifications are a plus).
• 5-7 years of relevant experience in team leadership, digital marketing, or operations management.

• Proficiency in reporting and data analysis.

• Strong leadership presence and the ability to motivate and inspire teams.
• Confidence in managing client communication and internal performance evaluations.

• Ability to work independently and report directly to the CEO.

• Familiarity with CRM, project management, and analytics software.

What They Offer:

• A key leadership role within a growing, innovative company.

• Competitive salary and performance-based incentives.

• A fast-paced, collaborative work environment focused on results.

• The opportunity to shape internal culture and operational success.