Spare Parts and Work Order Management Supervisor

SUMMARY:
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POSITION INFO:
Location: Fourways, Johannesburg Vacancy: One-year fixed-term contract with the possibility of permanent employment. The first year will be used to assess performance. Probation: First three months Industry: Home Appliances, Consumer Electronics and Television Overview The Spare Parts and Work Order Management Supervisor will be responsible for coordinating after-sales spare-parts administration and managing service work orders from creation to completion. The role will ensure accurate stock records, timely allocation of spare parts and effective monitoring of customer-service and repair cases. Key Responsibilities • Create, update, monitor and close after-sales service work orders. • Track the progress of repair, maintenance, warranty and customer-service cases. • Follow up on outstanding, delayed or incomplete work orders with service centres and internal teams. • Coordinate the ordering, receiving, allocation and dispatching of spare parts. • Maintain accurate spare-parts inventory records and monitor stock movements. • Conduct regular stock reconciliations and assist with stock counts. • Monitor minimum and maximum stock levels and identify replenishment requirements. • Match spare parts to the correct product models, repair cases and work orders. • Ensure that spare-parts usage is accurately recorded against each service case. • Communicate with customers, service centres, technicians, warehouses and other internal departments regarding work-order progress. • Maintain complete supporting documentation for all work orders and spare-parts transactions. • Prepare daily, weekly and monthly reports on open work orders, completed cases, spare-parts usage, ageing cases and stock availability. • Analyse service and inventory data using Microsoft Excel. • Identify discrepancies, delays and recurring operational issues and escalate them appropriately. • Support the After-Sales Service Manager in improving service processes and turnaround times. • Ensure compliance with TCL’s after-sales, inventory and reporting procedures. Minimum Requirements • Diploma or relevant qualification in Supply Chain, Logistics, Business Administration, Customer Service or a related field. • At least 2–4 years of experience in spare-parts administration, inventory control, work-order management or after-sales service. • Experience in home appliances, consumer electronics, automotive parts or a related technical industry would be advantageous. • Strong Microsoft Excel skills, including formulas, filters, lookups, pivot tables and data reporting. • Proficiency in Microsoft Office and the ability to learn service-management or ERP systems. • Strong administrative, organisational and follow-up skills. • High attention to detail and accuracy. • Good customer-service and communication skills. • Ability to manage multiple open cases and work under pressure. • Experience coordinating with warehouses, technicians or service centres would be advantageous. Key Performance Indicators • Accuracy of spare-parts inventory records. • Work-order completion and closure rate. • Number and ageing of outstanding work orders. • Spare-parts availability and replenishment efficiency. • Accuracy of spare-parts allocation to service cases. • Timeliness and accuracy of operational reports. • Reduction in delayed repairs caused by spare-parts or administrative issues.