Spare Sales and Commercial Operations Manager

SUMMARY:
A leading engineering and mining equipment company based in Krugersdorp is seeking an experienced and commercially driven Manager: Spares Sales & Commercial Operations to lead and grow its Spares and Services division.

POSITION INFO:
Minimum Requirements Qualifications Bachelor's Degree in Business Management, Commerce, Sales & Marketing, Supply Chain Management, Operations Management, Industrial Management, or a related field. Advantageous: MBA Postgraduate Diploma in Business Management Supply Chain or Logistics qualification Experience Minimum 10 years' experience within mining equipment, mineral processing equipment, or industrial aftermarket sales. Minimum 5 years in a senior management position . Proven experience leading sales teams and customer-facing personnel. Experience negotiating long-term supply agreements. Strong commercial and financial management skills. Demonstrated track record of driving revenue growth and profitability. Key Responsibilities Commercial Leadership & Business Growth Develop and implement strategies to grow spare parts, refurbishment, repair, and field service revenue . Drive departmental sales performance and profitability. Identify new business opportunities within existing and prospective customer accounts. Develop aftermarket sales initiatives to increase recurring revenue and customer retention. Monitor market trends, customer spending patterns and competitor activity. Customer Relationship Management Build and maintain strong relationships with key mining and industrial customers. Negotiate and manage long-term Customer Supply Agreements. Resolve customer complaints, service issues and commercial disputes. Conduct regular customer visits and identify opportunities for business growth. Ensure exceptional customer service standards across the department. Leadership & Department Management Lead, mentor and develop the Spares and Services team. Establish and monitor KPIs and performance metrics. Manage departmental budgets and expenditure. Drive continuous improvement and operational efficiency initiatives. Operational & Commercial Oversight Oversee quotations, costing submissions, order processing and delivery performance. Monitor inventory management and stock availability. Ensure effective departmental procedures, workflows, and data management systems. Support Sales Engineers with lifecycle costing, maintenance budgeting, and aftermarket solutions. Strategic Planning Develop annual business plans and growth strategies. Monitor profitability, margins, and operational performance. Identify opportunities to improve efficiency, responsiveness, and customer satisfaction.