Specialist: IT Marketing Systems

SUMMARY:
A vacancy reporting to the Senior Manager - IT Marketing Systems exists at our organisation.

POSITION INFO:
Clearly understanding business requirements for Clients systems solutions through thorough business analysis by: Engaging with relevant business stakeholders through interviews and workshops to identify and unpack the current business requirements. Analysing current business processes, workflows, and system functionality. Considering the impacts and consequences of process and system changes. Reviewing and requesting business updates to the requirements compiled by business colleagues in a Business Requirements Specification. Designing effective system solutions for work processes and tasks by: Working with other relevant business colleagues to understand priorities and to analyse business and user requirements. Sharing best practice information to enable the identification of deficiencies in the Client business process. Contributing to the synthesising and detailed documentation of user's current workflow, job roles, business processes, as well as, business analysis finding, insights and requirements. Identifying and prioritising technical and functional requirements. Designing new processes, workflows and system integrations. Capturing the detail of system designs in Functional & Technical Specification documentation. Project manage system solution developments and changes to completion by: Planning milestones for deliverables and deployment and creating a plan that visualises the timeline. Tracking progress against milestone dates and reporting on progress. Managing deviations and escalating roadblocks. Configuring system data structures, processes, and functionality according to specification by: Creating data structures if required. Applying technical specifications through configuration of the system. Liaising with the Software Development team to brief in code. Ensuring all integrations with other systems are specified, coded, and established. Deploying new systems solutions and system changes to users by: Creating a test plan for the deployment of new or updated functionality and setting up a testing team. Running the system testing, reviewing results, and making changes as required. Communicating deployment dates with all affected stakeholders in IT and business. Ensuring competent end-users by preparing training material and performing training with end-users. Maintaining existing system solutions and operations by: Managing current system functionality, making changes and updates when required and communicating changes to the system. Trouble-shooting functionality and transaction problems that occur on the system and finding resolutions. Monitoring system usage and making proactive suggestions to the stakeholder to improve usage and processes. Assisting users with queries or helpdesk calls raised to ensure business process continuity. Engaging with relevant stakeholders by: Keeping in contact with the users of the technical solutions to ensure work priorities and solution features align with user requirements. Sourcing and managing vendor contributions to solutions. Acting as a responsible corporate citizen and a member of the team by: Supporting team members and collaborating by clearly communicating expectations, progress, constraints, and resolutions. Contributing to the shared knowledge of the team by sharing insights, understanding and experiences QUALIFICATIONS AND EXPERIENCE: NQF Level 6 (360 credits - 8 level framework) qualification in a business discipline or in Information Systems. SAP SD module certification will be a strong advantage. 8 - 10 years' work experience with at least 6 years of SAP SD & MM modules relevant experience including configuration. Experience in ABAP, Debugging and custom SAP programs, advantageous for this position COMPETENCIES: Strong financial and analytical skills. Planning and organising capability. Information monitoring and reporting accuracy. Customer focus and service orientation. Self-management and discipline. Decision-making and sound judgment. Conflict handling skills. Strong communication skills (Verbal & Written). Negotiation and presentation ability. IMPORTANT DIMENSIONS Strategic thinking Attention to detail Analytical thinking Initiative People management Effective problem solving. Continuous improvement mindset.