Specialist: Landlord Relationship - Gqeberha/Port Elizabeth

SUMMARY:
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POSITION INFO:

ROLE TITLE:

Specialist: Landlord Relationships

ROLE PURPOSE:

• To manage Landlord relationships, end to end within MAST
• Cession of Lease Agreements: To obtain consent from landlords for the transfer of existing lease agreements
• Lease Renewals: To manage and renew lease agreements, ensuring favorable terms for the company.
• To manage strategic and operational Property related projects, negotiations, and reporting

RESPONSIBILITIES WILL INCLUDE:

• Build and maintain good business relationships with landlords in line with MAST Services and Performance Management Framework and objectives
• Stakeholder engagement with relevant landlords, stakeholder and government bodies/ associations to strategically position MAST Services to achieve its long-term objectives.
• Implement the MAST Services strategy with the aim of maximizing onward tenancies and cost containment in the long run
• Timely renewal and lease renegotiation of rentals (focus on reduction of rentals)
• To facilitate communication between MAST Services, Landlord and contractors.
• Regular Site Meetings and updates with Landlords
• Dispute resolution and ensuring business continuity
• Manage ground rent direct expense budget
• Support of site activities and access including upgrades through close coordination with landlords and other MAST and customer stakeholders
• Reporting and tracking on the status of lease agreements and negotiations
• Liaising with MAST Landlord Relationship Specialists, requires teamwork and the ability to work as a unit within a larger property management framework
• Working on ad-hoc projects as requested by line manager and the organization

CORE COMPETENCIES:

• Understanding of Basic Telecommunications Principles and site layout.
• Negotiation Skills including dispute management skills is vital
• Communication Skills, essential for liaising with various stakeholders, including landlords, contractors, and internal teams.
• Contract management: Having understood and Business acumen in dealing with contract clauses and implementation, ensuring all legal and procedural requirements are compiled to.
• Organizational Skills, necessary for managing multiple leases, renewals, and workload
• Problem-Solving Skills, useful for addressing any issues that arise during the negotiation or cession process.
• Attention to Detail and reporting skills: Critical for drafting leases, capturing information, Excel, smart sheets and systems knowledge and ability to report on and analyse statistics.

KNOWLEDGE AND EXPERIENCE:

• Landlord dispute resolution / management / Persuasion and influencing skills
• Contract management and basic contract law
• Relationship management
• Stakeholder management
• Excellent interpersonal skills
• Knowledge of Town Planning Environment
• Understanding of Geographical Maps

TECHNICAL/PROFESSIONAL QUALIFICATIONS:

• Relevant 3-year Degree / National Diploma / Equivalent experience (Knowledge Skill Abilities) in Property, Town Panning, Law, or relevant Built Environment qualification.
• Understanding of basic business principles
• Relevant Property Legislation & leasing
• Knowledge of Policies and procedures
• 3- 5 years’ experience in a similar role
• 3 - 5 years Negotiating experience
• 3 - 5 years working with property/base stations/telecoms (Desirable)

KEY PERFORMANCE INDICATORS [MAX 3]:

• Engaged and managed Stakeholders
• Ground rent costs and lease expiry profile
• Queries resolved within a reasonable time
• Leases negotiated and signed