Specialist: Quality Assurance (Underwriting)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

2273818904

Date posted:

Friday, February 18, 2022

Location:

Pretoria, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Position: Specialist: Quality Assurance (Underwriting)

Department: IL NB & Underwriting

Location Menlyn

Purpose:

To ensure new business & underwriting of policies is correct and accurate

Industries Insurance

Duties & Responsibilities

Report and monitor anomalies on Underwriting system.
Quality check finalised underwritten cases.
Network with relevant stakeholders, Service Providers etc.
Reporting - anomalies found to Manager.
Underwriting/ New Business administration - Monitor and report on all.
Sampling Exclusion letters when there was a loading.
Sampling HIV letters sent to doctors for HIV positive clients.
Sampling limits of Liability cases.
Sampling underwriting calls for Quality Checks and Customer Experience.
Comply with audit risk requirements
Assist Management with tasks needed for audit purposes
Underwriting processing pre-audit
Treat customers fairly throughout the administration process
Quality Assurance
Amend policies after finalization of High-Risk policies
Facilitate necessary Process updates with underwriters
Monthly exception report to Manager / Supervisor regarding anomalies found
Ensure quality assurance done to all underwritten cases completed
Render quality after care service to all clients on underwritten cases finalized (Performance - Client experience)
Contact client for telephonic verification of the Underwritten experience
Special projects as from time to time
Identify gaps in current processes (recommend process improvements)
Report on ongoing errors
Identify root causes to facilitate improvement opportunities
Set up performance benchmarks and ensure management information is aligned with benchmarks
Coaching feedback with team

Requirements

Formal Education:

3-year Diploma/ Degree recognised by the FSCA

Insurance Legislation, RE5 Advantageous, Medical Underwriting

Experience:

5 years Medical Underwriting experience (Not Negotiable)
Microsoft office (Excel, word, PowerPoint, PowerBI)

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