Specialist: Technical Support

Recruiter:

Palesa Mbali Group

Job Ref:

KZN000501/JR

Date posted:

Wednesday, October 13, 2021

Location:

Pretoria, South Africa

Salary:

Annually

SUMMARY:

Our client, leading in the insurance industry is looking for talented Technical Support Specialist to join their Pretoria team. They will be responsible for managing the IT infrastructure, this will include the entire desktop environment, software/applications and networks.

POSITION INFO:

Responsibilities

Ensure that all the incidents / requests are responded to within required SLA.
Provide telephonic / remote support.
Ensure clients are kept up to date regarding their incidents and requests.
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems.
Maintain a high degree of first-time resolution for all support queries and adhere to all service management principles as directed.
Take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems.
Ensure connectivity of IT systems and the internet.
Support users remotely as well as onsite as directed.
Support users in the use of computer equipment by providing necessary training and advice.
Escalate more complex calls according to the escalation procedure keeping ownership for the duration of the problem.
Pre-build and setup PCs/ notebooks and systems where required.

Requirements

Minimum A+ N+ or similar preferable
A minimum of 2-3 years’ experience as an IT Infrastructure support technician.
Microsoft Certified Solutions Associate (MCSA) an advantage (even if currently busy with studies)
Windows 10 certification
Office 2016/2019 and Office 365 certification an advantage (even if currently busy with studies)
Driver’s licence and own reliable transport essential

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Technical Support Specialist (Level 2)
Location: Pretoria
Salary: R18 000 - R23 000 per month
A 1s & 2nd level Desktop, Printer, software, hardware and Networking support role. Office based in Pretoria East (Murrayfield) for a company in the ICT & Infrastructure Sector.
43 days ago

JP 16006 - Technical Sales Specialist – Solid Carbide Tooling
Location: Johannesburg
Salary: Negotiable
technical Sales specialist – Solid Carbide Tooling
7 days ago

Technical Sales Specialist
Location: Johannesburg
Salary: R960 K Annually
technical Sales specialist BedfordviewA well established ingredient supplier has a vacancy for the abovementioned who's main objective is to leverage deep chemical compound knowledge to drive and support the commercial team in converting leads into sales, map the Human Nutrition market, and contribute to research and development across various chemical industries. He/she will focus on raising the ...
8 days ago

Technical Sales Specialist
Location: Midrand
Salary:
Ready to take your IT sales career to the next level?My client - one of Southern Africa's top tech distributors - is on the hunt for a technical Sales specialist to help deliver cutting-edge IT (networking, peripherals, accessories, hardware, software, networking) solutions to some of the biggest names in the industry.You'll work with global tech brands, build solutions that actually make a differ...
14 days ago

Senior Engineer & Technical Pre-Sales Specialist
Location: Johannesburg
Salary: R 110 000.00
Our client is a diversified business group operating across multiple sectors, with a strong focus on financial integrity, operational efficiency, and strategic growth. They manage several entities under one umbrella and are committed to delivering excellence through innovation and a results-driven approach
22 days ago

Technical Tax Specialist
Location: Johannesburg
Salary: 600 000 Annually
A leading financial services firm is seeking a detail-oriented and analytically strong Tax technical specialist to join their Johannesburg team.
22 days ago

Chlor-Alkali Market & Technical Specialist
Location: Johannesburg
Salary:
35 days ago

Sales / Solutions Consultant – Perm – Hybrid – R460K per annum
Location: Johannesburg
Salary: 460000
Sales / Solutions Consultant – Perm – Hybrid – R460K per annum
1 day ago

Short-Term Actuary â Pricing & Product Development Focus
Location: Midrand
Salary:
Short-Term Actuary – Pricing & Product Development FocusAre you a technically skilled actuary with a passion for short-term insurance pricing and product development? A well-established and innovative player in the insurance sector is seeking a Short-Term Actuary to drive pricing strategy and support product development within a collaborative, fast-paced actuarial environment.This role o...
1 day ago

Application Support Specialist
Location: Johannesburg
Salary: 400 000 Annually
An established client in the information technology sector is looking for an Application support specialist to maintain and enhance business-critical applications. This is a hybrid role offering exposure across CRM, finance, and contract management systems. Join a cross-functional team committed to high-impact IT support and continuous improvement.
1 day ago

Specialist: Technical Support

Similar jobs you might be interested in:

Create a free job alert for Specialist: Technical Support in Pretoria