Specialist: Technical Support

Recruiter:

Palesa Mbali Group

Job Ref:

KZN000501/JR

Date posted:

Wednesday, October 13, 2021

Location:

Pretoria, South Africa

Salary:

Annually

SUMMARY:

Our client, leading in the insurance industry is looking for talented Technical Support Specialist to join their Pretoria team. They will be responsible for managing the IT infrastructure, this will include the entire desktop environment, software/applications and networks.

POSITION INFO:

Responsibilities

Ensure that all the incidents / requests are responded to within required SLA.
Provide telephonic / remote support.
Ensure clients are kept up to date regarding their incidents and requests.
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems.
Maintain a high degree of first-time resolution for all support queries and adhere to all service management principles as directed.
Take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems.
Ensure connectivity of IT systems and the internet.
Support users remotely as well as onsite as directed.
Support users in the use of computer equipment by providing necessary training and advice.
Escalate more complex calls according to the escalation procedure keeping ownership for the duration of the problem.
Pre-build and setup PCs/ notebooks and systems where required.

Requirements

Minimum A+ N+ or similar preferable
A minimum of 2-3 years’ experience as an IT Infrastructure support technician.
Microsoft Certified Solutions Associate (MCSA) an advantage (even if currently busy with studies)
Windows 10 certification
Office 2016/2019 and Office 365 certification an advantage (even if currently busy with studies)
Driver’s licence and own reliable transport essential

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