Strategic Operations & Projects Lead

SUMMARY:
The role of the Strategic Operations & Projects Lead is to develop and implement long-term operational strategies and ensure that high impact initiatives are executed effectively on a daily basis.

POSITION INFO:

Summary

• The role of the Strategic Operations & Projects Lead is to develop and
implement long-term operational strategies and ensure that high impact
initiatives are executed effectively on a daily basis.
• Oversee and support successful operational performance of company-wide
projects that impact client service delivery including business administration,
technology, processes and claims fulfilment.
• Provide effective leadership & management of business risks and help
ensure that business risks are identified, assessed, managed, and integrated
into the business strategy.
• Establish a strong focus on continuous improvement and adapt to changing
circumstances and play a key role in driving organizational success.
• Responsible for leading and managing the operational teams.
• Frequently integrates with other business functions to drive broader work
strategies which may impact entire organization.
• Collaborate with Regional Teams to achieve enterprise wide consistency
• Will have high degree of autonomy operating within general management
direction and functional policies.
• Focus is on operations during the current year but participates in establishing
multi-year (1-3) strategies and business plans.

Detailed Responsibilities

• Drives operational and business change across the organization.
• Focuses on driving operational efficiencies and business changes to ensure
organization meets objectives
• Ensures all operations functions are fit for purpose and achieving strategies
and goals
• Ensures operational processes deliver effective and compliant service to
clients and support the client facing teams
• Contributes to the operational change strategies
• Ensures processing systems meet the business requirements
• Monitors Management Information (e.g. activity analysis) and changes
approach accordingly
• Works in partnership with other Business Unit or Exco leaders/ heads to
deliver divisional initiatives around operations and administration
• Leads a significant team to deliver against client needs and manage the
performance of that team
• Ensures that processes and measures are in place for monitoring and
maintaining standards of business conduct consistent with company,
legislative and regulatory requirements
• Contributes to and participates in company-wide senior management groups,
committees and ad-hoc project teams and other bodies as necessary

Role Complexity

• Works on significant and unique issues requiring proficiency in a complex area requiring a broad grasp of practices or principles in a highly specialized field or in cross-functional settings.
• Possesses an in-depth knowledge of organizational objectives.
• Develops and implements annual operating plans, consistent with objectives set at next higher organizational level.
• Often has budgetary responsibility for functional area.

Discretion

• Concentrates on planning and executing for the next 12-36 months in own functional area and input into regional decisions.
• Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities.

Interaction

• Develops and maintains valuable client and resource relationships.
• May serve as an expert adviser to the company or clients on matters of importance to the success of their business.

Supervision/Leadership

• May manage a sizable team, department or division or will act independently to manage a portfolio of significant and complex client accounts with responsibility for a number of client teams.

Competencies, Knowledge & Experience:

Role-specific Technical Skills and Knowledge

• Excellent ability to develop strong relationships quickly, influence key
stakeholders, work cross-functionally and autonomously.

• Ability to organise & manage priorities simultaneously and meet time-
sensitive deadlines in a fast-paced environment.

• Excellent communication skills - both written and verbal. Ability to summarize
complex solutions/concepts into a digestible format.
• Demonstrated experience in operations, risk management and/or excellence
in a professional services environment such as consultancy, financial services, or insurance.
• Excellent project management competencies including a proven track record
of successful operational transformation projects
• Proficient Excel & data configuration skills – to be able to utilise data to
support recommendations and to drive change initiatives.

Education & Certification

• Be in possession of Grade 12 (Matric)
• Be in a possession of a Bachelor’s degree
• Have an insurance related tertiary qualification
• An MBA or related qualification is preferable
Work Experience

• Have a minimum of 5 years managerial experience

• Previous applied experience in managing end to end strategic operational functions across the value chain.
• Minimum of 5 to 10 years commercial/ corporate experience
• Be dependable and respect confidentiality
• Have a high work ethic and must have the ability to function effectively under
pressure
• Be a team player, have the ability to build good relationships, support and
actively participate in, and contribute to any team initiatives

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