Support Admin

Recruiter:

Talented Recruitment

Job Ref:

DBN001986/TK

Date posted:

Friday, August 19, 2022

Location:

Midrand, South Africa

JOB SUMMARY:
A leading digital concern requires a Support Admin to join their team. Based in JHB.

JOB DESCRIPTION:

Requirements:

Matric
Minimum 3 years’ Service/Help Desk experience
Xero & DEAR inventory

Skills and attributes:

Client focused.
Strong verbal and written communication skills.
Attention to detail.
Technically Proficient.

Duties and responsibilities:
Admin - Contractor & Outlying Areas:

Ensure that daily jobs are allocated to contractors.
Ensure that all ETAs from contractors are updated on all systems.
Co-ordinate stock required from the warehouse to contractor.
Ensure that each contractor works through, prioritizes and closes assigned Manage Engine jobs.
Ensure that Manage Engine tickets are closed on behalf of contractors timeously and in accordance with agreed SLA’s.
Ensure that contractor comments are up to date on Manage Engine and CMS.
Scrutinize all contractor invoices and sign off documents to ensure accuracy.
Submit contractor invoices for payment on agreed dates, twice monthly, to finance.

Cost Estimates:

Follow up on all pending quotes and escalate to Helpdesk for attention.
Create quotes and send to client for approval upon request from Support Technician.
Maintain a 100% accuracy all Time Entries captured on Manage Engine.

CMS & Systems:

Maintain the virtual movement of stock required for contractors - to and from sites internationally.

Client Service:

Maintain healthy client relationships at all times.
Prompt accurate responses to client queries.
Prompt accurate responses to client escalations from Management.
Courteous and well-mannered behaviour towards clients at all times, irrespective of circumstances.

Inbound Technical Calls:

Manage, monitor and maintain assigned Outlaying Areas and 3rd Party calls.

Outbound Calls:

Making outbound calls to priority 1 clients with offline venues/devices identified by the network offline list.
Making outbound calls to specific clients as requested by network directors, regional managers and other senior management staff.

Adhoc:

Adhoc duties as requested by Head of Department or CEO.

Should you not receive a response within the next 2 weeks, please consider your application unsuccessful. Vacancies are advertised on our website, should you wish to keep abreast with our active roles.

IMPORTANT NOTICE
By applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer:
I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Admin Support / Sales Admin Support
Location: Midrand
Salary:
8 days ago

Admin and Sales Support Administrator
Location: Pretoria
Salary:
24 days ago

Sales Admin Support
Location: Johannesburg
Salary:
37 days ago

Despatch Admin & Support (CB)
Location: Alrode
Salary:
85 days ago

Despatch Admin and support (ZB)
Location: Alrode
Salary:
85 days ago

Immediately Available Finance Assistant
Location: Midrand
Salary:
Are you immediately available and equipped with 2–3 years’ experience in a finance environment, handling tasks such as invoicing, quotations, and petty cash?Our client, based in Midrand, is seeking a proactive and detail-oriented Finance Assistant to support their daily financial operations. Strong administrative skills and a high level of attention to detail are essential, along ...
Today

General Manager
Location: Sandton
Salary: 11 000
Our client is seeking a highly organised and proactive Receptionist/admin Assistant to manage their front desk and provide essential administrative support to their Managing Director and broader team. Salary: R11 000 - R13 000 p/m (Dependent on Experience)Key ResponsibilitiesFront Desk Management: Manage the switchboard, direct calls, and provide a positive first impression for the brand.Exec...
Today

Financial Manager
Location: Johannesburg
Salary: Highly competitive package of approximately R1.5 to R1.8 CTC per annum, negotiable depending on experience and profile.
Strategic Manufacturing Leadership Opportunity
1 day ago

Assistant Sales Manager (Pickups)
Location: Johannesburg
Salary:
1 day ago

Admin/Permit Clerk
Location: Pretoria
Salary:
admin/Permit Clerk with a strong focus on data capturingFull-time, office-basedPretoria East
2 days ago

Support Admin

Similar jobs you might be interested in:

Create a free job alert for Support Admin in Midrand