Systems & Client Support Specialist (MMS)

Recruiter:

Network Recruitment

Job Ref:

ITE007449/Mon

Date posted:

Monday, February 2, 2026

Location:

Pretoria, South Africa

Salary:

Annually

SUMMARY:
The Systems & Client Support Specialist is someone who is highly motivated, technically proficient, and will responsible for real-time processing platform. The ideal candidate will play a critical role in ensuring smooth technical operations for our clients.

POSITION INFO:
Key Responsibilities:

Support MMS product owners with client queries, providing responsive technical support and guidance.
Investigate and resolve system and client issues using tools such as SQL, log analysis and monitoring platforms.
Query and analyse data using SQL and assist with identifying trends or discrepancies.
Understand and manage a variety of file formats, including JSON, XML, flat files and CSV.
Monitor, process and troubleshoot inbound / outbound file exchanges and API calls (REST and SOAP).
Support and troubleshoot connectivity and integration issues involving secure data transmission.
Document procedures, solutions and client configurations in a knowledge base.

Job Experience and Skills Required:

National Certificate or Bachelor's degree in Information Technology, Computer Science or another relevant qualification
3-5 years of experience in customer or technical support within a Fintech, SaaS or regulated Financial Services environment
3+ years in a client support, systems analyst, or technical operations role, preferably in Fintech or Financial Service
Experience working with or integrating to banks, payment providers or financial institutions
Experience supporting mission-critical financial systems and real-time or batch-based transaction flows
Strong SQL experience for data analysis and troubleshooting
Solid understanding of REST and SOAP APIs, including hands-on experience with JSON and XML formats
Familiarity with network protocols
Understanding of APIs, webhooks and troubleshooting
Comfortable using tools like Jira, Confluence, and Slack for internal collaboration and documentation

Apply now!

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I also specialise in recruiting in the following:

Software Development
Data Engineer
Data Analyst
Infrastructure
Architecture
... and more!

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:
Monica de Wet
Senior Recruitment Consultant

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