Systems Analyst

SUMMARY:
Gijima Staffing Solutions is recruiting on behalf of a leading South African retail organisation for an experienced Systems Analyst to join their Information Technology team based in Cape Town.

This is an exciting opportunity for a technology professional who thrives at the intersection of Supply Chain Technology, Systems Integration, Data and Analytics, Cloud Modernisation, and Business Process Improvement.
The successful candidate will play a key role in analysing, designing, enhancing, testing, and supporting critical business systems that enable operational excellence across a complex retail environment.

POSITION INFO:
The ideal candidate will possess strong systems analysis capabilities, excellent SQL and integration experience, and a deep understanding of supply chain and financial processes. You will work closely with business stakeholders, technical teams, and third-party service providers to deliver sustainable technology solutions that support business growth, operational efficiency, and continuous improvement initiatives.

Key Responsibilities
System Analysis and Business Requirements

• Analyse existing systems, processes, interfaces, and business requirements.
• Translate complex business requirements into detailed functional specifications and system designs.
• Identify opportunities for system enhancements, optimisation, and continuous improvement.
• Evaluate existing systems and interfaces for modification and enhancement purposes.

• Design system enhancements and solutions that meet evolving business needs.
• Translate business processes and user requirements into effective technical solutions.
• Design interfaces and integrations between various systems and applications.
• Participate in process redesign initiatives and provide input into deployment planning.
• Conduct peer reviews of change requests and solution designs.

• Develop and execute system, integration, and regression test plans.
• Perform systems testing and validate solutions prior to implementation.
• Support business stakeholders during functional and user acceptance testing.
• Investigate and resolve testing issues while ensuring solution quality.

• Support the implementation of new systems, enhancements, and process improvements.
• Participate in post-implementation reviews and continuous improvement initiatives.
• Ensure effective knowledge transfer and operational readiness during deployments.
• Provide subject matter expertise throughout project lifecycles.

• Support critical business systems and ensure adherence to agreed service levels.
• Resolve incidents, service requests, and user queries.
• Provide guidance on Trade Payables processes and associated system impacts.
• Support supply chain operations across multiple African countries and currencies.
• Participate in standby support on a rotational basis and perform peak-period system checks.

• Work closely with business units, technical teams, and external service providers.
• Provide functional leadership and support to business and technical stakeholders.
• Assist with training material development and knowledge transfer activities.
• Contribute to the ongoing improvement of support processes and operational effectiveness.

• Develop and maintain all relevant SDLC documentation.
• Document system designs, interfaces, enhancements, and support procedures.
• Maintain operational support manuals and technical documentation.

• Minimum 3-year IT qualification (Degree, Advanced Diploma, or equivalent).
• Minimum 5 years of relevant IT experience.
• Proven experience within Supply Chain Management and associated financial systems.
• Strong SQL query writing, troubleshooting, and data analysis experience.
• Strong XML and relational database knowledge.
• Experience working with systems integrations and multiple integration formats.
• Experience working independently on projects and continuous improvement initiatives.
• Knowledge of project management and testing methodologies.
• Willingness to participate in standby support on a rotational basis.

• Retail industry experience.
• Supply chain and logistics systems exposure.
• Knowledge of cloud technologies and cloud-based architecture principles.
• Experience supporting multi-country and multi-currency operations.
• Exposure to warehouse management, procurement, inventory, distribution, or merchandise systems.
• Experience within digital transformation or modernisation programmes.
• Understanding of e-commerce, fulfilment, and omnichannel retail environments.

• Strong analytical and problem-solving skills.
• Excellent systems thinking and integration capability.
• Strong attention to detail.
• Self-motivated with a high level of accountability and ownership.
• Ability to work effectively across business and technical teams.
• Strong communication and stakeholder engagement skills.
• Ability to manage multiple priorities within a fast-paced environment
• Continuous learning mindset and adaptability to changing technologies.