TECHNICAL TEAM LEAD

SUMMARY:
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POSITION INFO:

We are seeking a Technical Team Lead. The successful candidate will be meeting contractual obligations by managing team members by facilitating all activities in the execution of service calls on time, in budget and according to scope.

What you'll do:

• Coordinating team members, subcontractors and other support staff.
• Ensuring quality project handovers from Projects department to ensure speed/reliability with regards to aftersales support and further expansions and ensuring installations and support/maintenance according to SANS Standards.
• Ensure profitability per agreement and for the department.
• Develop, train and lead team members.
• Attend to service calls as and when required.
• Installations: Project Coordinating all new installations by making sure that client knows requirements as well as meeting deadlines.
• Maintenance: Ensure that hardware / software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements. Accurate and up to date maintenance documentation to justify and guarantee visits.
• Timesheets/ Documentation/ team efficiency Reporting.
• Vehicle log sheets and stannic card reconciliations.
• Identify risks pertaining to regional team members, projects or customers.

Your Expertise:

• Function related experience: 3 years + management experience within an Electronic security and/or workforce management solutions environment.
• Leading teams: 3 years.
• Knowledge and application of standards relevant to the industry.
• Knowledge of Electronic security technologies, workforce management and infrastructure solutions.
• Communication and Negotiation skills – Ability to formulate, structure, present and negotiate a solution with a potential customer.
• Understanding of Service Level Agreements and compliance thereof.
• Business Acumen – General understanding of business drivers and able to recognise opportunities.
• Public and Private sector knowledge.
• Knowledge and understanding Health and Safety and legal liability.
• Strategic management of the business/operation P&L.
• Management of staff including individual performance management and IR related matters.
• Managerial Reporting

Qualifications:

• Essential Qualifications:
  
  • Grade 12 certificate.
  • Electrical engineering Diploma or equivalent experience.
  • Diploma in Management or equivalent experience.
  • Relevant Electronic security technologies and Workforce management experience.
• Beneficial Qualifications:
  
  • Degree in management.
  • Financial basics qualification.
  • Security Technologies (Access Control, CCTV, VMS, Fire, BMS), Workforce Management, Infrastructure Certifications.
  • Electrical engineering Degree or relevant Electrical Diploma / Certification.
  • PSIRA Certified (Grade E and B).