TTD_Operations Engineer (Senior) 2848

Recruiter:

Open Source (Pty) Ltd

Job Ref:

JHB002127/KMM

Date posted:

Friday, July 31, 2026

Location:

Menlyn, South Africa

SUMMARY:

Production Support / Application Support Engineer (L2)

We are seeking an experienced Application Support Engineer to provide Level 2 operational support for a business-critical offering and contracting platform used to create offers, finance agreements, and customer contracts.
In this role, you will be responsible for incident resolution, technical troubleshooting, application monitoring, root cause analysis, business support, and coordination with development and infrastructure teams to ensure system stability and optimal performance.

POSITION INFO:
Essential Skills Experience in Application Support , Production Support , or Operations Support environments. Strong troubleshooting and problem-solving abilities. Experience with monitoring and observability tools such as Grafana , Loki , Splunk, ELK, or similar platforms. Knowledge of incident management and root cause analysis processes. Understanding of APIs, integrations, and distributed application environments. Experience supporting releases and production deployments. Excellent communication and stakeholder management skills. Ability to work effectively with technical and business teams . Qualifications IT Degree or Diploma \/ equivalent working experience. 5-10+ years application support experience in enterprise environments. Experience supporting Java applications, production systems, integration, SQL databases and monitoring platforms such as Grafana and Loki. Automotive, dealer management or financial services experience is advantageous. ITIL Foundation \/ other relevant certification advantageous .

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