Team Leader (Sales Contact Centre) - Roodepoort

SUMMARY:
The Sales Contact Centre Team Leader's primary objective is to lead and manage a team of agents to maximise revenue opportunities and exceed sales targets. The role combines management, selling, coaching and leadership activities to enable the sales team to achieve their assigned targets. Operationally, the Team Leader is responsible for driving the implementation of Sales Contact Centre operational strategies ensuring that the business achieves its strategic objectives. To create and maintain a performance driven culture and ensure that contact centre processes and controls are aligned to the business objectives

POSITION INFO:
Responsibilities:

• Input into Operational Planning
• Productivity and target management
• Sales operations
• People Management

• In-depth understanding of sales strategies and techniques as well as contact centre operations and processes.
• Understanding of key performance indicators (KPIs) relevant to contact centre operations.
• Strong leadership skills to guide and motivate the sales team.
• Ability to set performance objectives and monitor team progress.
• Experience in managing non-performance and implementing improvement plans.
• Knowledge of disciplinary actions and grievance resolution processes.
• Skill in analysing contact centre data to optimise processes, shifts and conversion rates.
• Experience in preparing and delivering performance reports and presentations

• Minimum 3-year relevant qualification (Sales, marketing)
• Fluent in English

• Minimum 5 years’ sales contact centre experience, with 2 or more years’ experience in a supervisory or team leader position. ISP experience is preferable.
• Proven track record in meeting and exceeding sales targets

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