Team leader

SUMMARY:
National Debt Advisor is looking for a Team Leader to join their team!!!

Responsibilities: 

• Managing a team of sales Lead generators  
• Driving team targets in accordance with the department's KPI requirements 
• Evaluating data and using the information to boost productivity and ensure steady staff development. 
• Managing the collection book at optimal capacity 
• Providing encouragement, training, coaching and performance improvement plans to agents where necessary 
• Ensuring adherence to compliance requirements through call listening and performance evaluation 
• Liaising with other departments to ensure departmental synergy and ultimate company success. 
• Ensuring relevant HR documentation is submitted electronically as well as manually. 
• Maintaining Quality and compliance  

• Matric (essential) 
• Related Diploma or degree (advantageous) 
• Clear ITC and criminal record (essential) 
• Min. 2 years’ Debt Collection experience (advantageous) 
• Min. 2 years’ Debt Review experience (advantageous) 
• Min. 2 years’ Sales Team Leader experience (essential) 
• POPI knowledge (advantageous) 
• Dialler systems and CRM 

• Ability to work accurately whilst under pressure. 
• Ability to understand and communicate complex data and results. 
• Ability to build and maintain relationships. 
• Strong problem solving, decision-making, and conceptual thinking skills 
• Ability to persuade and influence. 
• Proficient in debt collection systems and technologies 
• Excellent verbal and written communication skills 
• Strong Customer Service skills

POSITION INFO:
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