Tech Support Operator - Century City – R12,000 per month plus benefits

Tech Support Operator - Century City – R12,000 per month plus benefits

We are looking for a well-spoken, technology savvy, energised individual with patience and perseverance that will integrate well with the rest of the team.

Key Areas of Responsibility

- Capture technical customer concerns / issues via email / telephone and investigate the cause

- Run diagnostics in order to find and solve problems

- Contact technicians to resolve problems

- Use in house tools to prepare / test site equipment

- Document work accurately and punctually

- Provide after hour standby support on a rotation basis for Technical site issues

Preferred Skills

- Matric / Grade 12 or equivalent qualification (compulsory)

- Any networking experience beneficial (not compulsory)

- Any DB query reading / writing skills beneficial (not compulsory)

- Any hardware configuration experience beneficial (not compulsory)

- Previous support experience (compulsory)

- Touch typing (not compulsory)

- Microsoft Word, Excel, PowerPoint proficient

- Proficient in using a PC and email

- Customer service/helpdesk experience

- Able to follow guidelines

Preferred Attributes

- Willing to learn

- Good communication skills

- Analytical with a penchant for problem solving

- Take pride in your work

- Punctual

- Be enthusiastic about technology

- Be professional

- Well spoken

- English and Afrikaans and a third language if possible

- Attention to detail

- Own transport (must be able to commute to work) within working hours

- Be available to work after hours/standby on a rotation basis

Email your CV, photo and qualification to