Technical Facilities Manager

SUMMARY:
To apply insight and understanding to the general operational areas within the business. Manage operational and financial performance and to contribute to building the client base and portfolio.
 
Ensure strategic client retention solutions and integrate these with the sales, business development, service excellence and people management processes.

To ensure a culture that focuses on business development, relationship building, client retention and service excellence.

POSITION INFO:
Manage Contracts
·        Ensure contracts are profitable
·        Managed overall P&L of portfolio of contracts
·        Manage Revenue, billings and AR on projects
·        Ensure legal and contractual requirements are met
·        Ensure all contracts have signed valid contracts in place
·        Ensure contractual communication is in place via the Key Account Managers
·        Ensure PER reports are produced timeously and presented to Board of directors
·        Ensure service levels are met and any non-conformances addressed
·        Ensure Client Satisfaction and Service Excellence
·        Ensure Client Audits are produced and Client Feedback is effective
·        Manage Key Account Managers and responsible contract persons to effect service delivery
·        Ensure all contract risk is managed
·        Ensure Contract growth and increased roll over work
·        Manage overall OHSE of contracts in portfolio
·        Communicate and ensure that the business strategy is executed via the Key Account Managers

Grow Clients and new Business/Contracts

·        Grow Client portfolio and new generate new Business / Contracts
·        Ensure Growth and/or increased profitability on existing Contracts
·        Manage efforts and leads linked to achieving the Marketing Plan
·        Produce and lead Tenders and Bids
·        Register with relevant institutions and play an active role in lobbying
·        Presentations to potential Clients
·        Provide oversight and guidance to Key Account Managers during tender/bid compilation

Develop certain Marketing material

·        Facilitate and contribute to the development of the company Web Site and stationery
·        Contribute to the development of Marketing material
·        Develop Standard and Contract specific Marketing presentation material
·        Contribute to developing the Marketing Plan
 

Implement and maintain Quality standards

·        Ensure the Quality and/or ISO system is set up and implemented
·        Maintain Quality standards and/or ISO accreditation
·        Set Quality standards
·        Facilitate the drafting, maintaining and implementation of a Quality policy
 
Staff Management
·        Manage staff complement and staff deployment
·        Manage the Labour relations input and output requirements from an operational perspective
·        Ensure Risk is managed and Grievance procedures are strictly adhered to
·        Manage and implement training plan and the training budget
·        Ensure recovery of training cost from SETA
·        Ensure training requirements are met
·        Ensure HR functions are executed properly and timeously
·        Manage recruitment and deployment procedures of staff
·        Manage salary increases and bonus payouts
·        Manage staff development training and team building

Manage Various Operations Functions

Health and Safety
 
·        Manage and drive OHSE compliance across all FM Solutions Sites nationally and through adherence to structures and processes in place for staff and contractors.
·        Ensure the OHSE staff support the Site Managers and the Leadership in ensuring injury and incident free operations at all FM Solutions sites.

Manage Policies and Procedures

·        Facilitate the generation, implementation and maintenance of the staff manual
·        Facilitate and implement Policy and Procedure
·        Implement, amend, enforce and maintain Policies and Procedures, and ensure relevant HR Policies, Labour Relations Policy, Employment Equity and Code of Conduct is upheld
·        Ensure that the Companies Health and Safety policy is enforced and adhered to
 
Key Skills and Experience
 
·        Grade 12
·        Must have a Engineering Qualification in Electrical or Mechanical. Min 5 year expertise at senior management level in leading large teams of professionals and staff
·        Good knowledge of soft and Technical skills in a Property and Facilities Management environment
·        Good understanding of legislation and legal requirements of corporate operations
·        General business acumen, and good understanding of corporate governance requirements and applications
·        Profit driven
·        Sound knowledge of generating, maintaining, and managing contracts and SLA’s
·        Experience in drafting business plans and marketing plans
·        Good financial experience in generating budgets, financials and income statements
·        Experienced in generating KPI’s and delivering on them
·        Good understanding of Corporate structuring, grading and staff deployment skills
·        Understanding of Employment Equity and Labour Relations
·        Understanding of financial accounting and billing systems and structures
·        Understanding of IT and operational IT requirements
·        Must have practical experience in the above qualification
·        Must have managed Contracts e,g GCC , NEC, JBCC not only SLA.
·        Must have experience in Bids and Tenders.

 

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