Technical Lead: Banking

Technical Lead: Banking Industry

To support availability of business services through real time monitoring detection, diagnosis and escalation of IT events and outages. To provide both a leadership and management role, applied in a technical context.

Responsibilities:

Provide Technical Leadership:

• Provide a high level of technical and subject matter expertise in one or more of the following technologies used in the Service monitoring area: TSO, MVS, Jes2, SDSF, JCL, SMFCAP, DB2, ADABAS, MQ, CICS, TWS, Control M, BPPM, VTAM, TCPIP, HSM, Connect Direct and the HMC, Remedy
• Serve as a point of escalation for technical issues.
• Produce, deliver, and maintain appropriate documentation for systems in accordance document control standards and procedures
• Provide input to records, quality systems and management reports as required
• Contribute to the definition and implementation of improved operability on new and current systems
• Use innovative methods including the redesign of process and providing technical solutions to reduce the volume and mean time to recover incidents in assigned business unit.
• Identify risks & issues and recommends appropriate resolutions
• Provide technical expertise for root cause analysis and problem management when called upon to do so.
• Interpret detailed implementations/project plans across multiple, complex work streams during roll outs.
• Work and cooperate with internal and external groups when required to fully support environments and maintain service.
• Ensure adherence to Service Level Agreements. Improves change manage Adheres to and enforces change management processes and procedures to ensure the most efficient processing of change within appropriate service risk constraints.
• Provide specialist support during complex and/or major incidents
• Lead recovery efforts during major incidents within business unit as and when needed
• Deputize for the team manager as required.
• Collaborate with business, third party vendors, developers, application support and technical operations groups ensuring stability of the banks systems.

Monitoring of the banks infrastructure, network, online and batch processing systems ensuring maximum availability of these systems and reducing the impact of outages when they occur.

• Reactively monitor the progress and processing of open systems batch
• Reactively monitor the progress and processing of mainframe batch
• Reactively monitor the availability of online applications Simulate user experience of mobile applications Reactively monitor the availability of I.T Infrastructure
• Reactively monitor the receiving and sending input data files.
• Reactively monitor the availability of the banks network Reactively monitor the availability of the banks business services Trigger the end of day batch processes.
• Rerun batch jobs that are in error guided by a set of job rerun procedures or as instructed by application support.
• Perform emergency data restores as and when necessary.
• Perform emergency server reboots where necessary to restore service.
• Perform emergency reboots (IPL’s) of the mainframe where necessary to restore service
• Execute all securities and backup procedures in line with agreed SLA’s
• Create and an maintain overnight report for distribution to users
• Ensure all outstanding incidents and outages are escalated where necessary
• Participate in disaster recovery exercises
• Play an actively role in system restores and recoveries in the event of systems going down
• Regularly review Service monitoring procedures and policies.

Escalate outages and incidents related to the banks infrastructure, network, online and batch processing systems where the objective is to minimize impact to business service

• Escalate outages and incidents related to the banks infrastructure, network, online and batch processing systems where the objective is to minimize impact to business service
• Escalate batch job failures.
• Escalate incidents related to application failures.
• Escalate missed Service level agreement deadlines.
• Escalate extended meant to repair where an outage exceeds the agreed SLA
• Escalate batch Runs that have been delayed and have impact on business services.
• Escalate any Disruption to business services.

Assess the impact of critical events:

• Assess the impact of critical events.
• Perform impact assessments, classify incidents, and make ratifying decisions based on knowledge of the systems and potential impact to business.
• Take the following into consideration when performing assessments and classifying incidents:
• The number of configuration items impacted by the outage
• The Impact an outage has on business-critical services such as the Internet banking.
• The number of applications and customers affected.
• The number of business units/areas impacted)
• The total number of impacted services
• The level of support required to resolve the problem
• The Status of the affected customers eg. Platinum/VIP user (per defined list)
• The level of (or potential) financial losses
• Regulatory or legislative breaches
• Reputational consequences

Document and distribute a comprehensive Handover:

• Document and distribute a comprehensive handover
• Document and distribute a comprehensive handover during escalations.
• Document all major interruptions to business services.
• Document all delays to batch processing.
• Document all reported but unresolved incident and outages.
• Document all adhoc special instructions.
• Document system health.
• Document sequence of events related to unresolved incidents and outages.

Provide technical skills to resolve infrastructure related events and incidents beyond the scope or authority of the computer operator level 1:

• Provide technical skills to resolve infrastructure related events and incidents beyond the scope or authority of the computer operator level 1
• Perform technical investigations and diagnosis within the scope of knowledge and level of training.
• Provide regular updates on event resolution to Event Management.
• Provide regular updates on incident resolution to Incident Management.
• Provide resolution of non- complex events and incidents.
• Perform functional escalation to Level 2 Support.
• Participate in Event or Incident Management, tracking and communication.
• Raise change requests to implement permanent fixes or workarounds for solved problems as part of change management.
• Maintain event business rules to ensure only meaningful events are detected.

Technical Competencies:

Quality Orientation l Quality Control l Continuous Process Improvement l Facilities Management l

Experience needed:

4 years: Good knowledge of the mainframe and open systems operations, commands and JCL

• Good knowledge of the job flow
• Have necessary knowledge of the job flow
• mainframe and open
• systems operation, commands, and JCL. Good knowledge of the job flow.
• Have necessary knowledge on how to all the Bridge monitoring tools, replying correctly and timeously to all system requests and interventions Perform Technical functions as per instructions from application standby personnel and or restart abended procedures and processes as per operator instructions.

4 Years: A thorough understanding on Operations Processing’s and automated batch and online processing

Recruitment Note: Communication will only be with shortlisted candidates: jino.

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