Technical Manager

SUMMARY:
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POSITION INFO:

Position Overview

The Technical Manager will provide technical and investigative support to the Risk Team, ensuring consistency through in-field training and assessments. The role focuses on mitigating risks from project design to store closure, ensuring high-quality, tailored security solutions for each store. Responsibilities include managing contractors, overseeing quotes and invoices, supporting special projects, and maintaining operational trackers and reports.

Key Responsibilities

Risk and Stores Management

• Support Risk Managers with technical and investigative expertise.

• Manage contractor relationships, including approvals, requests, and consultations.

• Approve and adjust quotes; track Purchase Orders (POs).

• Review and submit invoices for repairs, projects, and special projects.

• Oversee special security projects (e.g., roof cameras, HV enclosures, smoke cloaks).

• Travel to stores to resolve technical issues, such as installation constraints or high-risk system upgrades.

Control Centre Operations

• Supervise daily system checks and tests; report via checklists and handover sheets.

• Monitor and resolve offline system issues; follow up on fault reports.

• Enforce discipline and attendance policies.

• Ensure maintenance in control centres and stores (daily/weekly checks, cleaning, preventative maintenance).

Trackers and Reports

• Maintain trackers: order numbers, faults, high-value items, door greeters, closing, stock packing, after-hours checks, solar checks, smoke cloak testing, and corporate store contacts.

• Generate reports: end-of-shift checklists, handover sheets, virtual/non-virtual patrols, non-CCTV store checks, and facial database updates.

Projects Management

• Review and adjust project plans/layouts with draftsmen and project managers.

• Conduct site visits to prospective stores to identify risks.

• Evaluate quotes and approve invoices, ensuring alignment with project changes.

• Inspect installations and implement on-site adjustments during builds/revamps.

Product and Installation Innovation

• Research and identify new security products.

• Arrange Proof of Concept (POC) trials for new ideas/products.

• Transition approved changes to special projects with defined timelines and costs.

• Develop project-specific trackers and reports.
  
  

Qualifications and Skills

• Minimum of 3-5 years in risk management, security operations, or technical support, preferably in retail or facility management

• Proven experience with security systems (e.g., CCTV, Axxon, access control, or alarm systems) and troubleshooting technical issues.

• Own reliable vehicle 

• Strong project management and contractor coordination skills.

• Ability to troubleshoot technical issues and implement solutions on-site.

• Proficiency in maintaining trackers and generating reports.

• Excellent communication and collaboration skills for working with teams and contractors.

• Willingness to travel to stores for assessments and issue resolution.