Technical Manager

Recruiter:

Staff Solutions Recruitment

Job Ref:

CPT000213/HG

Date posted:

Sunday, December 14, 2025

Location:

Port Elizabeth, South Africa

SUMMARY:
Our client, a well-established leader in the fields of Office Automation, Connectivity, Telecommunications, and Security is looking for an experienced Technical Manager to lead and support a dynamic team of Technicians. This role is based in Gqeberha.

POSITION INFO:

This role is critical in ensuring high standards of service delivery, customer satisfaction, and efficient technical operations.

Key Responsibilities

Team & Operations Management

Lead and manage a team of technicians responsible for installations and technical support.
Oversee daily scheduling of installations and service tasks.
Allocate workloads effectively and ensure team members understand their responsibilities.
Maintain and manage the monthly standby roster and ensure effective after-hours support.
Provide coaching and set performance goals in alignment with company objectives.
Monitor team performance using KPI metrics and foster a culture of continuous improvement.
Organise and facilitate technical training on new systems or product updates.

Customer Service

Resolve customer issues effectively and escalate where appropriate.
Recommend system upgrades or replacements based on site assessments or service challenges.
Ensure consistent, high-quality service delivery across all technical support functions.
Maintain accurate service records, documentation, and customer files.
Facilitate post-installation training sessions for customers when needed.
Continuously monitor and improve customer satisfaction levels.

Skills & Qualifications

Minimum: Grade 12 (Matric)
Advantageous: Previous experience in a managerial or supervisory role
Basic networking knowledge
Proficiency in Microsoft Office
Experience with Yeastar, Samsung, or Panasonic PABX systems
Basic understanding of Mikrotik (advantageous)
Hikvision certification (advantageous)
Strong technical knowledge and ability to conduct on-site surveys and build complete site solutions
Willingness to travel and work flexible hours as required
Valid driver’s license
Bilingual communication skills in English and Afrikaans (advantageous), with clear verbal and written ability

Similar jobs you might be interested in:

Technical Manager
Location: Port Elizabeth
Salary:
Our client, a well-established leader in the fields of Office Automation, Connectivity, Telecommunications, and Security is looking for an experienced technical manager to lead and support a dynamic team of Technicians. This role is based in Gqeberha.
2 days ago

Technical Manager
Location: Port Elizabeth
Salary:
59 days ago

Utilities Foreman
Location: Port Elizabeth
Salary: 45000 Monthly
JOB DESCRIPTION: Utilities ForemanLocation: Port Elizabeth (Gqeberha), Eastern CapeDepartment: Engineering & UtilitiesReporting To: Engineering manager / technical managerEmployment Type: PermanentSalary : R65 000 Gross per MonthRole PurposeThe Utilities Foreman is responsible for the efficient operation, maintenance, and optimisation of all utilities infrastructure within the manufacturi...
15 days ago

Pre-sales Support Engineer
Location: Uitenhage
Salary: Monthly
Our client is seeking a pre-sales support engineer for their team in PE/GQ.
19 days ago

Handyman - Automotive
Location: Port Elizabeth
Salary:
New role is available for a Handyman for our client in the Automotive Industry, based in Coega Port Elizabeth.
2 days ago

Accounting Department Manager
Location: Port Elizabeth
Salary:
Our client, a medium-sized business solutions firm is seeking an Accounting Department manager. This role will be based in Gqeberha.
2 days ago

Handyman
Location: Port Elizabeth
Salary:
HandymanPort Elizabeth
7 days ago

Broiler Farm Manager (Cage) - Papua New Guinea
Location: Lea
Salary: $2 000 Monthly
PLEASE NOTE: THIS IS A THREE-YEAR CONTRACT IN PAPUA NEW GUINEARole PurposeThe Broiler Farm manager is responsible for overseeing the daily operations of a broiler farm, ensuring optimal flock performance, biosecurity, productivity, and staff management. The role includes monitoring feed and water consumption, ensuring bird health and welfare, maintaining accurate production records, and collaborat...
7 days ago

Broiler Farm Manager (Cage) - Papua New Guinea
Location: Lea
Salary: $2000
PLEASE NOTE: THIS IS A THREE-YEAR CONTRACT IN PAPUA NEW GUINEARole PurposeThe Broiler Farm manager is responsible for overseeing the daily operations of a broiler farm, ensuring optimal flock performance, biosecurity, productivity, and staff management. The role includes monitoring feed and water consumption, ensuring bird health and welfare, maintaining accurate production records, and collaborat...
8 days ago

External Sales Representative (Sales Area Manager)
Location: Uitenhage
Salary:
External Sales Representative / Sales Area managerIndustry: Racking, Shelving, Material Handling, technical, Industrial Location: Port Elizabeth (Gqeberha), Eastern CapeReporting to: National Sales manager
12 days ago

Technical Manager

This role is critical in ensuring high standards of service delivery, customer satisfaction, and efficient technical operations.Key Responsibilities

Skills & Qualifications

Similar jobs you might be interested in:

This role is critical in ensuring high standards of service delivery, customer satisfaction, and efficient technical operations.

Key Responsibilities