Technical Manager

Essential that you have a Mechanical Engineering qualification (NQF Level 7) from a recognised tertiary institution. Critical success objectives include the managing of the workshop ensuring achievement of production and quality standards, the warranty and quotation process, Staff and providing customer service, keeping them updated regarding the status of their repairs.

Minimum Qualifications, Experience and Skills:

• Grade 12 plus Degree Mechanical Engineering (NQF Level 7)
• Approximately 5 years experience in the automotive industry
• Approximately 3 years experience in a Workshop manager role

Key Result Areas:

• Provide a strategic plan to ensure that the long-term vision of the department(s) are met.
• Manage the achievement of workshop targets – sales and profit margins
• Manage the workflow process in the workshop ensuring the effective utilization of resources.
• Liaise with the WS supervisor with required technical information related to product failures.
• Analyse and identify warranty categories and requirements
• Ensure that all local and international warranties are correctly processed
• Ensure that quotations are reviewed and forwarded to the customer timeously
• Develop financial projections (sales, margins, overheads, and CAPEX)
• Discuss and organize expenditure of budgets with stakeholders
• Implement controls to monitor budget vs. actual
• Manage and coach the two supervisors reporting to the position.
• Provide technical support and resolve customer queries
• Develop, plan and implement quality initiatives to meet identified performance standards
• Implement technical changes to products
• Ensure that systems are updated e.g. part numbers that have changed
• Ensure that workshop repair manuals and procedures are up to date
• Compile in conjunction with the HSE department risk assessments