Technical Manager (Office Automation) - George

SUMMARY:
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POSITION INFO:

Job Overview 

The Technical Manager will lead and oversee the Office Automation technical team. This role is responsible for ensuring efficient scheduling, high-quality installations and support services, strong customer satisfaction, and continuous technician development. The successful candidate will drive operational control, workflow planning, technical standards, and service excellence across the region.

Requirements 

• Grade 12 (Matric) qualification.
• 3-4 years’ supervisory or management experience in a technical environment.
• Proven experience within the Office Automation industry.IT technical experience in an Office Automation environment.
• Valid driver’s licence.
• Willing and able to travel.
• Must reside in or around George, Western Cape.

Responsibilities

Staff Management & Operations:

• Lead, supervise, and support Office Automation technicians and
  technical support staff.
• Maintain strong working knowledge of Office Automation hardware and software.
• Plan, schedule, and coordinate installations and system set-ups.
• Structure daily and weekly workflows and allocate resources effectively.
• Monitor logged calls and technician reports to ensure SLA timeframes are met.
• Track technician performance through KPIs and productivity reporting.
• Set clear performance targets and provide coaching and ongoing development.
• Identify skills gaps and coordinate technical training.
• Prepare daily, weekly, and monthly technical performance reports.
• Manage and control technical spares, stock levels, and stores organisation.
• Produce monthly and annual spares usage reports.
• Oversee and inspect the technical vehicle fleet for maintenance and compliance.
• Develop and manage standby rosters for after-hours support coverage.
• Report operational performance and metrics to the Operations Manager.

Customer Service & Quality Assurance:

• Ensure high service and installation quality standards are maintained.
• Engage with customers to confirm satisfaction with services delivered.
• Investigate and resolve customer complaints and technical escalations.
• Manage escalations through to resolution within agreed timelines.
• Recommend system improvements or replacements where required.
• Promote consistent customer service standards across the technical team.
• Coordinate customer training following installations where necessary.
• Monitor and report on customer satisfaction indicators.
• Ensure accurate completion and maintenance of job cards and technical
  documentation.

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.