Technical Service Representative

SUMMARY:
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POSITION INFO:

The Technical Service Representative position encompasses the back up of technical service to the sales team both on-site and in the office.

Typical Competencies Required:

• Good understanding of the construction industry and for heavy-duty coatings.
• Self-confident and persistent.
• Technical background with quality control experience.
• Good communication skills.
• Computer Literate.
• Basic Report Writing
• Willing and able to travel throughout Sub-Saharan Africa when required.
• Must have a valid passport

Performance Areas

Technical Support to Sales

• To ensure support for the Sales Representative and the Sales Representative’s clients.
• Specification Compliance
  • On request, inspections are held on site to ensure that the products sold are being applied as per specification.
  • Sample panels are applied as per specification, which are used as a reference panel on all future claims.
• Technical Assistance
  • Training and demonstrations are given regarding the processes of applying the various products, their limitations, performance and properties to clients when required.
  • Technical advice or recommendation is provided to clients on various sites or telephonically.
• Samples
  • Both dry sample packs and actual on-site sample panels are provided for contracts where required.
  • Product Development & Evaluation
  • Assisting with product development and evaluation when requested.
• Investigation
  • When requested, conduct investigative work.
• Customer Complaints
  • Follow up on customer complaints and follow through with field and lab investigative work.

Administration

• To ensure accurate records are available on each project being supervised.
• Call Report
  • A timeous and accurate Technical Service Report is submitted to the Technical Service Manager regarding calls made during the week. This is handed in monthly at the end of each month.
• Technical Report
  • Compilation of general reports on digital platforms such as Tru QC and is typically issued to the application contactor/client.
  • A detailed Reference Area Report is kept on every major project or project that carries warranty and is made available to the National Sales Manager or Technical Manager as requested.

Compliance

• To ensure adherence to company policies and procedures.
• Health & Safety
  • Ensure that the necessary PPE is worn or used at all times.
  • Comply with safety protocols when attending sites.
• Protection of Company Assets
  • Ensure company issued tools and equipment are used correctly and safely stored to prevent damage and theft of equipment.
  • Equipment that is in the possession of the Technical Services Representative is ultimately the responsibility of the individual.

Please consider your application unsuccessful should you not receive a response from our Recruitment Consultants within two weeks of applying for the position.