Technical Service Specialist

SUMMARY:
Technical Service Specialist

POSITION INFO:
Qualification Matric \/ Senior Certificate Relevant Technical Certification Requirements Minimum 2 years' experience repairing electronic devices or precision equipment. Excellent fault-finding and problem-solving ability. Strong computer literacy, including Windows and diagnostic software. Exceptional attention to detail and high-quality workmanship. Good manual dexterity and confidence working with small electronic components. Professional communication skills, both verbal and written. Ability to work independently while contributing to a team environment. High level of integrity, reliability and pride in your work. Highly Advantageous Experience Experience servicing or repairing products such as: Mobile phones Smartwatches GPS watches Consumer electronics Optical equipment Precision instruments Duties Maintain the highest level of service for all brands the company is responsible for. Keep up to date with all the changes in technology across all products Train, guide and motivate the Technical Service Team to the highest level Manage and control all equipment, tools and spares SECONDARY RESPOSIBILITIES : To make sure the Company's Mission statement is maintained at all times. To fully understand the Company's policies and procedures Understand the operating procedures of all the products that the company distributes Repair or replace broken, damaged or worn parts of all the products that company distributes Learn how to repair all the products that company distributes Understand the various warranty policies that are applicable to all the product Test & replace batteries and other electric components Test computers and heart rate monitors for accuracy and performance Pair HRM's with all accessories Estimate repair costs Record all repair serial numbers and ensure that the appropriate logs are entered in the Suunto website Gather information from customers about their units' problem and its service history Understand and operate the company's job costing computer system Advise customer as to the problem with their unit and the alternative to fix the unit and explain the cost implications Ensure repairs are done timeously and in terms of the company's policies and procedures Ensure the service centre is kept clean and tidy at all times. Pick all stock required for each repair correctly and in good time. Escalate problems before they become an issue Follow up constantly when repairs are beyond the defined repair completion time Be available to work at selected events or shows as and when required, with reasonable notice ADDITIONAL RESPONSIBILITIES To drive a superior service level within the technical department Assist where required with the roll out the trade \" Certified Suunto Service Centre \" (CSSC) program Attend and provide various services at selected Events\/Exhibitions Assist where required with the \" Suunto Service Hot line (Mobile phone) \" going forward Assist with the learning and development of an in-house service department for Sports Optics Products going forward OTHER RESPOSIBILITIES : Complete stock takes of spares as require Highlight when spares stocks are running low Check spares stock is correctly picked Ensure workspace is always kept neat, tidy and clean Assist the Repairs Supervisor with admin duties