Technical Specialist: Business Intelligence (BI)

SUMMARY:
Purpose:

• Support and evolve the Automated Billing Solution (ABS). The ABS is a bespoke solution which is vital to ensuring accurate revenue collection, and as such, is critically important to Gijima. The ABS supports the collection, validation and preparation of all data needed to enable the invoicing of customers via SAP.
• Support and develop the internal cost allocation reporting solution to significantly improve operational efficiency and accuracy.
• Support the bespoke Mainframe Configuration and Capacity Reporting application.
• Support the Server, Network and Workstation Health Application reporting solution.

POSITION INFO:
Formal Education:

• Relevant IT related Diploma/Degree

• ITIL Foundation
• SIAM Foundation
• Technical Certifications in line with role requirements

• 5 to 8 years’ experience in the IT industry preferably in the Managed Service Provider or Outsource space
• Broad knowledge of business processes and management
• Experience with process automation
• Ability to work independently and within a team
• Ability to work under pressure while maintaining exceptional accuracy levels
• Highly developed systems focused, critical thinking skills
• Good problem solving and relationship management skills
• Competent user of Microsoft Office suite
• Technical skills:
  • .NET
  • Progress DevCraft Telerik
  • HTML
  • MS PowerShell
  • MS SSIS
  • MS SQL
  • DB2
  • Assembler
  • Cobol

• Analyse and understand the business billing rules working closely with the contract management teams.
• Engage technically with the operations teams to define the relevant data for collection
• Implement the collection of the data (ETL / ELT expertise):

• Align cost allocations with client invoicing and calculated profit margins.
• Address any ABS related queries.
• Ensure the health of the ABS application environment.
• Business as usual operational support.
• Mainframe Configuration and Capacity application
• Business as usual operational support of the bespoke Mainframe Configuration and Capacity Reporting application and Masinfo web portal.
• Ensure the health of the environment.
• Health Reporting:
  • Business as usual operational support of the Server, Network and Workstation Health Application reporting solution.
  • Ensure the health of the environment.
• Documentation:
  • Ensure all technical and relevant process and operational documentation is maintained.

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