Technical Support Role

Recruiter:

SA Commercial (Pty) Ltd

Job Ref:

CPT000168/GW

Date posted:

Wednesday, May 6, 2026

Location:

Cape Town, South Africa

SUMMARY:

Job description:

We’re looking for Technical Support Agent to join our dynamic support team. In this role, you’ll provide frontline support for hardware and software issues, primarily related to POS (Point of Sale) systems, while using CRM to manage customer queries.

POSITION INFO:

1–2 years of experience in technical support or IT background
1-2 years’ experience within a BPO contact centre
Provide excellent customer experience through technical support
Strong troubleshooting skills with hardware (e.g., receipt printers, tablets, scanners) and software.
Experience with POS systems (e.g. Square, Toast, etc.). will be a PLUS
Proficiency with CRM
Comfortable working in a shift-based environment, including weekends.
Strong communication skills and a customer-first attitude.
Ability to work independently and manage time effectively.
Follow escalation procedures as required.
Troubleshoot and resolve customer issues promptly and efficiently.
Proven troubleshooting skills, especially with new or complex issues
Collaborate with team members to enhance customer experiences
Retail or hospitality experience
Passion for technology

The position requires flexibility to work in a rotational shift environment, including evenings, weekends, or public holidays
Job Types: Full-time, Permanent

Education:

High School (matric) (Required)

Experience:

Point of Sales: 1 year (Required)
Technical : 1 year (Required)
Technical Support: 1 year (Required)

Work Location: In person

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