Technical Support Specialist (Networks)

POSITION INFO:

Join our dynamic iOCO Team as a Technical Support Specialist for the NOC environment in Infrastructure Services; where they meet the connectivity demands of their clients with iOCO’s software-defined networks, exceptional monitoring capabilities, and scalable solutions. An environment that encourages diversity and work culture; and Setting U up for Success! #SuuS

What are the requirements for this position: 

• Minimum 2+ years of hands-on experience in network device configuration and troubleshooting 
• Experience working on switch, router, firewalls and wireless devices (WLAN)
• Troubleshooting skills.
• Have experience working with one of the following vendors: Juniper, Fortinet, Cisco and Aruba
• Understanding of networking protocols and standards (link aggregation protocols, spanning tree (STP, RSTP, MSTP) Routing Protocols (RIP, BGP, OSPF, EIGRP, IS-IS), Access Control List (ACL), Network Address Translation (NAT) and WLAN)
• Solid understanding of the OSI or TCP/IP model

Required Qualifications:

• Valid CCNA or JNCIA or higher
• Fortinet NSE4 advantage
• Matric 

Preferred qualifications:

• Degree or Diploma in Information Technology 

 

What you will be doing daily: 

• Performance of day-to-day networking tasks to ensure network reliability, availability, and serviceability within minimal interruption.
• Network technology upgrade or expansion projects, including installation of hardware, software and integration testing, as well as coordinating these activities without disturbing function of other systems.
• Work closely with internal and external teams for problem resolution.
• Configuration of functional networks (LAN, WLAN, WAN)
• Configure and install software, servers, routers, and other network devices.
• Monitor the network to ensure optimum performance, reliability, and availability.
• Create, oversee, and test security measures (e.g., access authentication and disaster recovery)
• Contribute to the technology lifecycle roadmap for the technologies in scope, including technology absorption risk, technology refresh, migration retirement strategies.
• Maintain complete technical documentation.
• Provide recommendations on improvements to network performance (capacity, availability, and scalability)

Personality Traits required for this position: 

• Able to work independently.
• Good communication skills (Written verbal)

 

Physical Demands:

• Rack and stack of hardware equipment.
• Mounting of Wireless Access Points.

 

Other Requirements:

• Own vehicle  
• Travel to Client