Technical Support Specialist/IT Support - Pretoria East

SUMMARY:
Technical Support Specialist/IT support specialist URGENTLY needed for a busy law firm based in Pretoria. 
Candidate must have the following: 
2 years experience in: 
Windows 10 / 11 Experience - crucial
MS Office Experience - crucial
Windows Active Directory – crucial
Networking – advantageous
ArcServe – advantageous
Windows Group Policies – advantageous
Fortinet/Firewall – advantageous
Office 365 Admin - advantageous
Degree or diploma - advantageous.

Duties include: 

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

POSITION INFO:
Technical Support Specialist/IT support specialist URGENTLY needed for a busy law firm based in Pretoria.

Candidate must have the following:
2 years experience in:
Windows 10 / 11 Experience - crucial
MS Office Experience - crucial
Windows Active Directory – crucial
Networking – advantageous
ArcServe – advantageous
Windows Group Policies – advantageous
Fortinet/Firewall – advantageous
Office 365 Admin - advantageous
Degree or diploma - advantageous.

Duties include:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

NB! This job is now closed. You can apply for other jobs by uploading your CV.