Technical Support - Team Leader

Recruiter:

iStaff Recruitment

Job Ref:

CPT000718/AL

Date posted:

Wednesday, May 7, 2025

Location:

Stellenbosch, South Africa

Salary:

40 000

SUMMARY:
Responsible for the leadership and proactive management of the organization's technology infrastructure, including hardware, software, and network systems. This role ensures the seamless functioning of all IT services, manages the escalation of technical issues, and directs routine maintenance activities

POSITION INFO:
Requirements:

Grade 12
5 year experience in similar role
BCom Degree in IT, Computer Sciences or related field
A+ and N+ certifications
Strong troubleshoot ability
Good communication skills

Duties:

Assist in the development of IT strategies and roadmaps aligned with the organisation’s business objectives
Generate regular reports on system performance, IT incidents, team productivity, and vendor performance to present to senior management
Lead and supervise the IT team, ensuring effective delegation of tasks and maintaining high levels of team motivation and productivity
Provide guidance, training, and support to team members to ensure continuous improvement and professional development
Develop, implement, and enforce IT policies, procedures, and standard operating procedures (SOPs) to ensure efficient and secure IT operations
Continuously evaluate current workflows and make recommendations for improvements to optimize system performance, reduce costs, and increase efficiency
Manage relationships with third-party vendors and suppliers, including negotiating contracts, ensuring service level agreements (SLAs) are met, and evaluating vendor performance
Oversee the procurement process for IT hardware, software, and services, ensuring the organisation receives the best value and service quality
Oversee the IT inventory and stock management, ensuring that hardware and software assets are well-tracked and updated
Maintain a comprehensive asset register, documenting all hardware, software, and network components
Perform system backups, updates, and patches according to the organisation's policies and compliance requirements
Monitor network security and data integrity, performing necessary diagnostics to ensure systems remain secure and functional
Oversee and manage the organisation's hardware, software, and network infrastructure, ensuring optimal performance and security
Lead the planning, installation, and maintenance of IT systems, including servers, workstations, printers, and network devices
Ensure regular and preventive maintenance of hardware to avoid unexpected failures and downtime.
Manage software licensing, updates

PLEASE NOTE: Thank you for your interest in this position, we will review and be in touch if you are suitable. Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.

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