Technical Team Lead - Backup

SUMMARY:
We are seeking a highly skilled and experienced Technical Team Lead to oversee and manage our IT backup environment for multiple clients. The ideal candidate will take ownership of backup infrastructure operations, lead a team of backup engineers, and ensure the seamless protection and recovery of client data in complex enterprise environments.

POSITION INFO:
Required Experience
· 8-10+ years in enterprise backup operations, including 3-5 years in a leadership role managing teams of 5-10 engineers across multiple clients.​
· Hands-on expertise with Veritas NetBackup (upgrades, troubleshooting, replication), Commvault (CommServe migrations, encryption keystore management, database restores), and secondary tools like Veeam.
· Proven track record managing backup infrastructure for 20+ sites or clients, including media servers, tape libraries, deduplication (DDB).
· Experience in database backups/recoveries for Oracle (RMAN), SAP, MSSQL, integrated with VMware virtualization and Linux/Windows environments.​
· Familiarity with disaster recovery planning and execution.
· Strong troubleshooting, documentation, and communication skills.

Preferred Experience
· Leading hardware refreshes, cloud integrations.
· ITIL-certified project management for disaster recovery planning, capacity forecasting, and SLA compliance in high-availability environments.​
· Vendor support escalations, root cause analysis, and creating as-built documentation for enterprise-scale deployments.​






TECHNICAL / LEGAL CERTIFICATION

· Commvault Certified Professional
· NetBackup v10.x or higher
· VMware Training (Advantageous)


RESPONSIBILITIES

· Lead and mentor a team of backup engineers and administrators supporting diverse client backup environments 24x7x365 days.
· Manage and maintain enterprise backup solutions, such as Veritas NetBackup, Commvault, Veeam, or similar platforms.
· Develop, implement, and enforce backup policies, procedures, and best practices to ensure data integrity and compliance.
· Coordinate and execute backup and disaster recovery strategies tailored for each client’s environment and business needs.
· Plan, coordinate, and perform regular backup and recovery audits to assess integrity, compliance, and effectiveness of backup processes.
· Review audit findings and prepare reports for senior management; ensure remediation actions for identified weaknesses are tracked and completed.
· Monitor backup jobs, troubleshoot failures, and proactively resolve technical issues to minimize downtime and data loss.
· Collaborate with clients’ IT teams to understand their backup requirements and deliver customized solutions.
· Oversee backup infrastructure upgrades, patch management, and environment optimization.
· Manage backup replication, media servers, storage systems, and encryption key handling across multiple client sites.
· Prepare and present regular reports on backup status, performance metrics, incidents, and audit results.
· Manage escalations and provide expert-level technical support for complex backup incidents.
· Drive continuous improvement initiatives to enhance backup reliability, efficiency, and automation.
· Ensure compliance with regulatory and corporate data protection requirements.
· Facilitate communication between internal stakeholders and clients to maintain strong professional relationships

SKILLS AND COMPETENCIES
Knowledge
· Proven experience in a technical team lead or senior backup engineer role supporting enterprise IT backup environments.
· Strong expertise in enterprise backup products such as Veritas NetBackup, Commvault, Veeam, or equivalents.
· Hands-on experience managing backup infrastructure for multiple clients in a multi-tenant or service provider environment.
· Solid understanding of storage technologies, backup media servers, replication, and encryption key management.
· Knowledge of Windows, Linux, and virtualized environments (VMware, Hyper-V).
· Excellent problem-solving skills with the ability to diagnose and resolve complex backup and recovery issues.
· Strong leadership and team management skills with experience mentoring technical staff.
· Exceptional communication skills, capable of interacting with clients, vendors, and internal teams.
· Detail-oriented with a focus on process adherence, documentation, and reporting.
· Ability to work under pressure and handle multiple client issues simultaneously.
· Relevant certifications (e.g., NetBackup, Veeam Certified Engineer, Commvault Certified Engineer) are an advantage
Skills
· Critical thinking
· Agile mindset
· Supporting and Co-operating
· Analysing and Interpreting
· Reporting
· Organising and Executing
· Communicates effectively, both orally and writing, with colleagues and encourages open communication
Competencies
· Self-starter, Pragmatic, Flexible and Comfortable with Ambiguity
· Deciding and Initiating Action
· Delivering Results and Meeting Customers’ Expectations
· Applying Expertise and Technology
· Planning and Organizing


LEARNING AND GROWTH PERSPECTIVE

Talent database
· Ensure CV updated and remains current on talent management system
· Ensure all certifications are uploaded to the talent management system
Execute personal development plan (PDP)
· Participate in activities as described in personal development plan
Knowledge sharing

• Participate in opportunities for knowledge sharing within the team and relevant communities of practices (COP’s)