Travel Specialist (FITâs)

Recruiter:

Phoenix Recruitment

Job Ref:

JHB000974/DB

Date posted:

Monday, January 12, 2026

Location:

Bryanston, South Africa

Salary:

Monthly

SUMMARY:
Leading Inbound Destination Management Company based in Bryanston is looking for a Travel Specialist – FIT’s to design, quote and book journeys to Southern Africa for travellers via overseas agents.

POSITION INFO:
Duties:

Assess client needs in terms of special interests, special needs and affordability/budget
Quoting of all services requested by clients within the required turnaround time
Reservations of all services requested by clients
Respond to written requests and provide written confirmations
Loading reservations on Tourplan
Ensure confirmation of services with suppliers
Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
Arrange Meet and Greets as required
Maintain contact with tour guides throughout tour
Manage client complaints and emergencies
Maintain contact with agents

Requirements:

Matric / Grade 12
Travel & Tourism qualification would be preferable
At least 4 years FIT-Tailor made tour consulting experience within the tour operating industry
Tourplan knowledge and execution would be preferable
Knowledge of customers’ needs and products
Ability to negotiate with suppliers for availability and rates
Good Tourism industry knowledge
Excellent South African geographic knowledge
Strong Touring Logistics knowledge

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