Travel Support Architect

Recruiter:

Phoenix Recruitment

Job Ref:

JHB001046/DB

Date posted:

Wednesday, February 4, 2026

Location:

Bryanston, South Africa

Salary:

Monthly

SUMMARY:
Leading Inbound Destination Management Company based in Bryanston is looking for a Travel Support Architect.

The suitable candidate assists the Travel Designers in delivering a seamless, high touch client experience.

This role manages operational components, bookings, documentation, research, supplier communication and administrative accuracy. The travel support architect ensures that the Travel Designers has time to focus on client relationships, itinerary design, pricing and strategic decision making.

POSITION INFO:
Duties:

Lead Intake Support:

Check visa and travel restriction requirements for new enquiries.
Support with any pre-qualification research if required.

Research & Quote Support:

Conduct research on hotels, tours, excursions, and experiences.
Gather quotes from suppliers.
Provide accurate data to Travel Designers for itinerary development.
Assist in background research for pricing or availability.

Booking & Supplier Coordination:

Make all hotel, tour, transfer and ground bookings.
Request availability / options and manage confirmations.
Perform GDS flight bookings (if trained and certified).
Log payment reminders and follow up on release dates.
Maintain booking spreadsheets, CRM file accuracy and supplier documentation.

Documentation & Pre Travel Processing:

Collect all documents from suppliers.
Assemble the final travel pack for Travel Designer approval.
Prepare vouchers, confirmations, e tickets, and relevant attachments.
Ensure everything is correctly filed within CRM.

During Travel Support:

Provide first line support for routine or admin-related issues.
Log client issues into CRM and escalate to Travel Designer where required.
Communicate with suppliers on routine changes (timings, confirmations, reminders).

Post Travel Support:

Capture feedback in CRM.
Assist with updating client notes and preferences.
Support Travel Designer with sending follow-up communication packs.

Requirements:

Grade 12
A formal travel & tourism qualification
At least 1–2 years travel industry experience preferred (inbound advantageous).
Strong admin or operations background welcome.
GDS exposure an advantage.
Tourplan knowledge advantageous
Strong organisational and administrative ability.
Excellent attention to detail.
Good written communication.
Ability to multitask in a fast-paced travel environment.
Warm, service-oriented personality.
Reliability and consistency in task completion.
Willingness to learn and grow into a Travel Designer role.

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