Treasury Systems Operations Manager

Recruiter:

Pillango Placements

Job Ref:

PTA003730/JB

Date posted:

Thursday, May 14, 2026

Location:

PTA - East, South Africa

Salary:

40000 Monthly

SUMMARY:
Lead a top-tier support team in treasury services in Pretoria East—drive impact, performance, and profits!

POSITION INFO:
You will ensure high-quality service delivery, SLA adherence, effective workload management, team performance, and continuous improvement.

You will also support the commercial performance of the support function through monitoring billable time, utilisation, contracted versus actual effort, recovery rates, and support profitability

This is a hands-on leadership role suited to someone with strong experience in support operations or service delivery within a finance-oriented environment, such as financial services, banking, payments, treasury, fintech, or financial systems.

A key summary of the role is outlined below. A more comprehensive job specification with full details is available after initial contact and a successful CV review.

EXPERIENCE & QUALIFICATIONS

Bachelor’s in Finance, Business, or related field
4–6 years’ experience in support operations, financial systems, banking, payments, treasury, fintech, or financial services
1–3 years in a team lead or management role
Experience managing SLAs, escalations, support metrics, and client-facing service delivery
Experience in finance environments focusing on accuracy, controls, deadlines, and client impact

Advantageous

Postgraduate in Finance, Business Management, or related fields
Experience with treasury systems, TMS platforms, cash management, payments processing, or corporate treasury
ITIL, Service Management, or related certifications
Familiarity with tools like Jira, Zendesk, or ServiceNow

Other Requirements

Strong understanding of support operations, ticketing systems, SLA management, and service workflows
Financial acumen in billable hours, utilisation, recovery rates, profitability, and cost control
Ability to lead, coach, and manage support teams
Experience with support metrics and reporting to improve service
Knowledge of treasury, payments, financial systems, or related finance environments
Strong client relationship, stakeholder management, and analytical problem-solving skills

CORE RESPONSIBILITIES

Service Delivery & Client Management

Oversee end-to-end support performance across client portfolios
Ensure SLA adherence, including response and resolution times
Act as escalation point for critical client issues
Monitor service quality, client feedback, and drive improvements

Support Operations Management

Manage daily support operations, including workload distribution and backlog
Track support metrics like ticket volume, turnaround times, and recurring issues
Implement process improvements for efficiency and service quality
Ensure accountability and track all support requests
Provide regular performance and improvement reports

Team Leadership & Development

Lead support teams to achieve objectives, set clear expectations and accountability, conduct reviews and coaching, and optimise resource allocation for service continuity.

Commercial & Financial Management

Manage financial performance, monitor utilisation and recovery rates, track effort variances, and provide regular financial reporting.

Stakeholder Collaboration

Collaborate with delivery, technical, and commercial teams, ensure smooth client transitions, contribute to product and process improvements, and resolve internal dependencies.

Continuous Improvement & Governance

Address recurring issues, standardise support processes, maintain escalation governance, and lead initiatives to improve efficiency and service quality.

Domain / Industry Exposure (Preferred)

Experience in financial services, banking, payments, or treasury, exposure to transaction-driven services, and familiarity with corporate client support models

SALARY PACKAGE

The proposed salary for the role is R40k - R60k per month - the final offer will depend on qualifications, experience and skills.

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