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POSITION INFO:
Tzaneen Dealer Service Manager Position Type: Permanent Industry: Automotive \/ Motoring Location: Tzaneen, Limpopo About Our Client Representing a diverse portfolio of the world's leading passenger, commercial, and emerging electric vehicle brands, our client's dealerships offer an all-inclusive motoring solution—encompassing new and pre-owned vehicle sales, finance and insurance (F&I) services, specialized workshops, aftermarket performance tuning, and genuine parts procurement. Backed by a strong balance sheet, entrenched standard operating procedures, and industry-leading systems, this group is built on a culture of integrity, a \"can-do\" attitude, and a continuous commitment to the training and development of its workforce. About the Role We are seeking an authoritative, technically seasoned Dealer Service Manager to lead workshop operations across passenger and commercial truck lines at a major franchised facility in Tzaneen. The ideal candidate blends deep mechanical diagnostic knowledge with exceptional service management, technician productivity control, and customer retention strategies. What's on Offer? Basic Salary: Highly Negotiable (dependent on qualifications and technical management track record). Incentives: Workshop performance bonus scheme based on hours sold, departmental recovery, and CSI. Medical Aid: 50% company contribution (capped at a maximum of R9,260.50). Gap Cover: Compulsory at R199.00 per month for all employees joining the medical aid scheme. Pension Fund: 8% company contribution (applicable to permanent employment following successful completion of a 3-month probation period). Leave Days: 15 working days per annum (subject to company policy: leave cannot be taken for more than 10 consecutive working days and may not be taken over month-end). Standard Working Procedures (SWP): Structured onboarding with comprehensive standard operating procedures provided within your first week. Working Hours & Environment Standard Hours: Dealership workshop operating hours (Monday to Friday, including rotational Saturday service stand-by\/operational cover as required). Environment: Fully equipped dual-facility franchised workshop maintaining passenger cars, light delivery vehicles, and heavy commercial trucks. Compliance & Operations: Strict adherence to dealership standard working procedures, Occupational Health and Safety (OHSA) protocols, and OEM service benchmarks. Key Responsibilities Operational Leadership: Manage full workshop operations across passenger and heavy commercial truck segments, optimizing labor sales and billable hours. Productivity & Efficiency: Track, manage, and boost workshop recovery rates, technician efficiencies, and bay utilization. Quality & Comeback Control: Oversee final technical inspections, reduce comeback rates, and ensure technician diagnostic adherence. Financial Management: Control workshop expense budgets, labor gross profits, warranty write-offs, and work-in-progress (WIP) balances. Customer Retention & CSI: Resolve customer service issues swiftly, ensure proactive client communication, and achieve top-quartile OEM CSI ratings. Health, Safety & Compliance: Maintain workshop safety compliance, specialized tooling inventories, and technician manufacturer training programs. Requirements & Qualifications Education: Grade 12 \/ Matric certificate and valid South African Driver's License. Technical Qualification: Recognized Trade Test Certificate (Diesel Mechanic preferred; Petrol considered with heavy-duty experience). Bench Experience: Minimum 5 years of hands-on bench experience within a franchised dealership workshop. Management Experience: Minimum 5 years of Service Management experience in a franchised dealership environment. Fleet & Truck Expertise: Proven experience managing workshop operations for both commercial trucks and passenger vehicle fleets. Systems Proficiency: Strong working proficiency in automotive DMS platforms, workshop loading modules, and diagnostic reporting tools. References: Contactable references from previous franchised automotive employers. Strict Legal Requirements Citizenship: Must be a South African-born citizen with a valid South African ID. Driver's License: Must hold a valid South African Driver's License. Verifications: Clear background screening, criminal checks, and qualification verifications. Required Documentation for Application Please ensure that you submit the following documentation with your application: Detailed CV: Documenting workshop management history, trade qualifications, and passenger\/commercial experience. Trade Test Certificate: Copy of certified trade test paper (Diesel \/ Motor Mechanic). ID Copy: Copy of valid South African ID (proof of South African-born citizenship). Driver's License Copy: Valid copy required for employment records. 3 Months Recent Payslips: Your latest three consecutive months of salary advice. Apply Now Visit and click on Register CV . Please Note: Only shortlisted candidates who meet all requirements, will be contacted. If you do not hear back within two weeks, please consider your application unsuccessful. Eastern Personnel is fully POPIA compliant, and all personal information will be processed securely and solely for recruitment purposes.
