UX Lead: Client Experience

Recruiter:

wePlace

Job Ref:

JHB000476/AS

Date posted:

Tuesday, May 17, 2022

Location:

Capetown, South Africa

Salary:

Market

JOB SUMMARY:

A well established Commercial Bank is looking for an UX Lead for their Client Experience segment to join their fast growing team.

JOB DESCRIPTION:

Purpose Statement:

The purpose of this position is to lead and co-ordinate the team of client experience designers within Client Experience Delivery:
- To research and ensure that the Bank’s Digital client experience is world class whilst conforming to the bank/brand principles.
- To be the custodian of design and development standards, prototypes, and client/user experiences for Business Banking UX design processes.

Key Tasks & Accountabilities:

Strategic Development and Execution

Collaborate with the Head of Client Experience (Business Banking) to provide functional and technical strategic input into the Business Banking Client Experience strategy.
Accountable for the development and implementation of all UX-related strategies in Business Banking

Operational Management and Practices

Research and investigate local and international developments in terms of client experience with a specific focus on business banking:
- Conduct regular research, interviews, and investigations to understand client experience behaviours and trends.
- Identify gaps or opportunities in the Business Bank’s solutions from a client experience perspective that require change.

Develop and maintain CX/UX design quality standards that must apply to business banking:
- Develop, implement and maintain design standards to ensure a consistent yet simple/intuitive CX/UX that must be applied by stakeholders e.g., client experience and development teams.
- Co-ordinate and align design changes with stakeholders to ensure an appropriate but consistent client experience with Business Banking client touch points (Omni-channel).

Support PO’s and align with feature teams release/sprint plans in terms of new development
- Ensure UX team allocation to Agile ceremonies of feature teams to ensure UX standards are applied consistently.
- Work with product owners to align product to client needs and identify UX improvement opportunities for prototyping/development by implementing usability testing and client experience research, and suggesting changes to feed into the feature team.

Stakeholder Management

Establish and manage stakeholder expectations to enable effective interactions and relationships

Job Requirements:

Qualifications

Minimum:

Design
Internationally recognised certificate in Design / client / user experience

Ideal:

Bachelor's Degree / Psychology
Knowledge of psychology as it pertains to CX/UX behaviours and principles
CUA or similar

Knowledge & Experience:

Minimum

Experience:

Five or more years:
- 3 of the 5 years as a Lead of client/user experience designers.
- Experience in client/user interface and experience design for web applications and mobile devices.
- Experience in interaction design and visual design through prototyping in an agile software development environment
- Proven experience in coordinating activities across the AGILE life cycle.

Knowledge of:

Invision, Abstract, Sketch and prototyping software.
Understanding of Agile Practices.
A thorough understanding of simplified user-centred design methodologies is a must.

Ideal Experience

Banking experienced would be beneficial.

Knowledge of:

Knowledge of psychology as it pertains to CX/UX behaviours and principles.
Knowledge of CUA or similar.
Knowledge of Project management methodologies would be beneficial.

Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.

You can visit our website for more vacancies: / Facebook page @wePlace / LinkedIn

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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UX Lead: Client Experience

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