UX Lead: Client Experience

 

Recruiter:

wePlace

Job Ref:

JHB000476/AS

Date posted:

Tuesday, May 17, 2022

Location:

Capetown, South Africa

Salary:

Market


JOB SUMMARY:

A well established Commercial Bank is looking for an UX Lead for their Client Experience segment to join their fast growing team.


JOB DESCRIPTION:

Purpose Statement:
  • The purpose of this position is to lead and co-ordinate the team of client experience designers within Client Experience Delivery:
    • To research and ensure that the Bank’s Digital client experience is world class whilst conforming to the bank/brand principles.
    • To be the custodian of design and development standards, prototypes, and client/user experiences for Business Banking UX design processes.
Key Tasks & Accountabilities:
Strategic Development and Execution
  • Collaborate with the Head of Client Experience (Business Banking) to provide functional and technical strategic input into the Business Banking Client Experience strategy.
  • Accountable for the development and implementation of all UX-related strategies in Business Banking
Operational Management and Practices
  • Research and investigate local and international developments in terms of client experience with a specific focus on business banking:
    • Conduct regular research, interviews, and investigations to understand client experience behaviours and trends.
    • Identify gaps or opportunities in the Business Bank’s solutions from a client experience perspective that require change.
  • Develop and maintain CX/UX design quality standards that must apply to business banking:
    • Develop, implement and maintain design standards to ensure a consistent yet simple/intuitive CX/UX that must be applied by stakeholders e.g., client experience and development teams.
    • Co-ordinate and align design changes with stakeholders to ensure an appropriate but consistent client experience with Business Banking client touch points (Omni-channel).
  • Support PO’s and align with feature teams release/sprint plans in terms of new development
    • Ensure UX team allocation to Agile ceremonies of feature teams to ensure UX standards are applied consistently.
    • Work with product owners to align product to client needs and identify UX improvement opportunities for prototyping/development by implementing usability testing and client experience research, and suggesting changes to feed into the feature team.
Stakeholder Management
  • Establish and manage stakeholder expectations to enable effective interactions and relationships
Job Requirements:
Qualifications
Minimum:
  • Design
  • Internationally recognised certificate in Design / client / user experience
Ideal:
  • Bachelor's Degree / Psychology
  • Knowledge of psychology as it pertains to CX/UX behaviours and principles
  • CUA or similar
Knowledge & Experience:
Minimum
Experience:
  • Five or more years:
    • 3 of the 5 years as a Lead of client/user experience designers.
    • Experience in client/user interface and experience design for web applications and mobile devices.
    • Experience in interaction design and visual design through prototyping in an agile software development environment
    • Proven experience in coordinating activities across the AGILE life cycle.
Knowledge of:
  • Invision, Abstract, Sketch and prototyping software.
  • Understanding of Agile Practices.
  • A thorough understanding of simplified user-centred design methodologies is a must.
Ideal Experience
  • Banking experienced would be beneficial.
Knowledge of:
  • Knowledge of psychology as it pertains to CX/UX behaviours and principles.
  • Knowledge of CUA or similar.
  • Knowledge of Project management methodologies would be beneficial.
Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.

You can visit our website for more vacancies: / Facebook page @wePlace / LinkedIn

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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