VODACOM : CUSTOMER SERVICE AGENT - LOYALTY DQ

Recruiter:

iSON Xperiences

Job Ref:

BPO00337

Date posted:

Friday, March 25, 2022

Location:

Randburg, South Africa

Salary:

Negotiable

JOB SUMMARY:
The Role:

Customer Service Agents

Based in Randburg

Shifts between 6am(morning) - 12am(Midnight)

Permanent Position includes medical Aid and Provident fun...

JOB DESCRIPTION:

The Role:
Customer Service Agents

Based in Randburg

Shifts between 6am(morning) - 12am(Midnight)

Permanent Position includes medical Aid and Provident fund

Basic salary + Overtime (over 195 hours a month)

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OVERALL PURPOSE OF JOB:

Process customer service and technical service enquiries through inbound calls and provide end to end service

Main Responsibilities will include but will not be limited to:

Must be able to communicate with customers professionally and articulately

Must be able to present benefits/opportunities of the product or service in an effective manner

Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers

Exercise appropriate soft skills when dealing with difficult customers

Ensure correct listening skills and probing techniques are used to establish relevant information

Be able to effectively communicate with the team leader and team members

To ensure that every day query is logged accordingly

Ensure that customers are informed as to the progress of queries logged but not resolved

Ensure that the customers are called and the resolution is confirmed before queries are closed

Ensure that progress of every query logged is monitored until resolution

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Skills and Experience:
OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):

Willing to work shifts (ranging from 06h00 to 00h00)

Willing to work a six day work week

Own vehicle or reliable transport

KNOWLEDGE AND SKILLS:

Good communication skills verbally and written in English , Zulu and Sotho speaking is an advantage

Must be able to display proven computer literacy

Able to work under pressure

Goal driven

Ability to work with little supervision

Contact Centre skills training

Call handling skills

Telephone etiquette skills

Understanding of website navigation functionalities, technology savvy

6 months experience in an Inbound/Outbound Contact Centre environment;

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

Grade 12

At least 2 yearsâ?? relevant experience, preferably in telecommunications industry

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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VODACOM : CUSTOMER SERVICE AGENT - LOYALTY DQ

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