Vehicle Service manager

Vacancy: Service Manager

Duties:

• Oversee Service team, repair processes to deliver a positive service experience and maintain profitability
• Coach team members on ways to drive service departrment and customer service 
• Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed
• Maintain a high level of customer satisfaction
• Oversee all day-to-day job duties within the Service department with a focus on high employee and customer morale
• Guide the management of Service department paperwork, including repair, invoices, and maintenance 
• Reporting, budgets and forecasts

Requirements:

• Minimum of 3 years experience as Vehicle Service manager with a vehicle dealership
• Experience working in a corporate dealership environment and with premium brands like BMW, Mercedes, Audi etc.
• Experience with automotive systems and procedures, like Autoline, Evolve etc.
• Strong management skills, communication and organizational skills
• Clear criminal record

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