Vehicle Service manager

Recruiter:

First Degree Recruitment

Job Ref:

2102233932

Date posted:

Thursday, January 27, 2022

Location:

Polokwane, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Vacancy: Service Manager

Duties:

Oversee Service team, repair processes to deliver a positive service experience and maintain profitability
Coach team members on ways to drive service departrment and customer service
Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed
Maintain a high level of customer satisfaction
Oversee all day-to-day job duties within the Service department with a focus on high employee and customer morale
Guide the management of Service department paperwork, including repair, invoices, and maintenance
Reporting, budgets and forecasts

Requirements:

Minimum of 3 years experience as Vehicle Service manager with a vehicle dealership
Experience working in a corporate dealership environment and with premium brands like BMW, Mercedes, Audi etc.
Experience with automotive systems and procedures, like Autoline, Evolve etc.
Strong management skills, communication and organizational skills
Clear criminal record

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