General Manager

Recruiter:

Phoenix Recruitment

Job Ref:

JHB001307/DB

Date posted:

Sunday, April 19, 2026

Location:

Tzaneen, South Africa

Salary:

Monthly

SUMMARY:
Resort Hotel based close to Tzaneen is looking for a General Manager to oversee all of the operations in the Hotel.

You will be responsible for the day-to-day overall operations of the Hotel inclusive of guest relations and satisfaction, front-desk, housekeeping, service delivery, spa, stock and equipment management, staff management, training and staff development, revenue management, closing of deals, meeting with the sales team and signing up new business, checking financials, achieving monthly revenue targets as well as every other aspect of the Hotel Business that may be required.

POSITION INFO:
Duties:

Manage day-to-day operations, ensuring seamless service, high-quality standards, and guest satisfaction.
Develop and implement budgets, control costs, manage payroll, and drive revenue growth to meet financial targets.
Hire, train, mentor, and supervise staff, fostering a positive, productive work environment.
Personally address guest feedback, complaints, and needs to foster a personalized, welcoming atmosphere.
Ensure the resort property, including grounds, pools, and amenities, meets high standards through preventive maintenance and repairs.
Develop marketing plans, analyse sales figures, and oversee inventory management

Requirements:

Grade 12 or equivalent qualification.
Diploma in Hospitality
Minimum of 5 years as General or Deputy General Manager
Ability to run all aspects involved in the running of a hotel operation on a daily basis
Knowledge in Finances, Strategy, Human Resources, Customers, Customer experience as well as Systems and Processes of the specific hotel operation.
Strong business sense, especially in Finance
Guest Focused
Target driven & resilient
Self-motivated
Strong managerial, communication & negotiation skills.
Strong Banqueting Focused
Sales and Revenue Skills
High Energy
Ability to energize others
Empathy
Ability to execute on decisions made

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