Virtual Assistant (Operations & Admin)

SUMMARY:
The Virtual Assistant will support the operational and administrative functions of the business across customer service, reporting, supplier coordination, and general admin support.

POSITION INFO:

 Virtual Assistant (Operations & Admin)

Support the operations behind a fast-growing online food delivery business with expansion plans across multiple locations.

Remote (South Africa) | Food & Beverage / Hospitality | The Virtual Assistant will support the operational and administrative functions of the business across customer service, reporting, supplier coordination, and general admin support. | 9am - 6pm UK Time

About Our Client

Our client is a fast-growing online food delivery business operating within the dark kitchen space, specializing in online-only burger orders and delivery operations. With ambitious plans to expand into additional locations, they are looking for a dependable and highly organized Virtual Assistant to help streamline operations and reduce the day-to-day administrative load on the Director.

This is an opportunity to join a fast-paced, entrepreneurial environment where adaptability, initiative, and strong organizational skills are highly valued.

The Role: Virtual Assistant (Operations & Admin)

The Virtual Assistant will support the operational and administrative functions of the business across customer service, reporting, supplier coordination, and general admin support. This role is suited to someone who enjoys keeping systems organized, managing multiple moving parts, and proactively following up to ensure tasks and projects stay on track.

The successful candidate will work closely with the Director and wider team to support the smooth running of daily business operations while assisting with ongoing coordination and reporting tasks.

Key Responsibilities

• 1-4 years of experience in administrative, operations support, or virtual assistant roles
• Manage customer service queries across online delivery platforms, email, and social media channels
• Maintain and update spreadsheets tracking daily sales, refunds, stock levels, and operational metrics
• Coordinate calendars, organize meetings, and manage day-to-day administrative workflows
• Follow up on outstanding tasks and project updates to ensure operational progress
• Coordinate with suppliers regarding orders, tracking, and general communication
• Assist with gathering data and preparing weekly operational summaries and reports
• Support general operational and administrative tasks as required by the business
• Assist with maintaining SOPs and operational documentation where required
• Provide occasional support with recruitment administration and onboarding coordination
• Support marketing administration tasks, campaign coordination, and basic research where required

About You

• 1-4 years of experience in customer support, administration, operations support, or virtual assistant roles
• Proven experience handling customer service across email, social media, and digital delivery or service platforms
• Strong proficiency in Microsoft Excel or Google Sheets with accurate data entry and tracking skills
• Experience managing calendars, meetings, and administrative workflows
• Strong task coordination and follow-up skills with a proactive working style
• Comfortable communicating with suppliers and external vendors
• Highly organized with strong attention to detail
• Able to work independently in a fast-paced remote environment
• Strong written and verbal communication skills
• Comfortable supporting multiple areas of the business operationally
• Experience maintaining SOPs or operational systems advantageous
• Previous exposure to recruitment administration or onboarding coordination advantageous
• Exposure to marketing administration, outreach coordination, or market research beneficial