Warehouse, Distribution & Customer Service Manager

Recruiter:

Michelle Taylor Recruitment

Job Ref:

MTR-CCOM-6-2

Date posted:

Tuesday, June 2, 2026

Location:

Johannesburg, South Africa

Salary:

R65 000 - R70 000

SUMMARY:
We are seeking an experienced Operations & Customer Service Manager to oversee warehouse, distribution, and customer service functions. The successful candidate will be responsible for ensuring efficient receiving, warehousing, inventory control, and distribution operations while driving exceptional customer service standards.

POSITION INFO:

Key Responsibilities:

Manage warehouse, inventory, receiving, dispatch, and distribution operations
Ensure stock accuracy, inventory integrity, and on-time deliveries
Oversee route planning, resource allocation, and budget control
Drive operational efficiencies and cost-saving initiatives
Lead, train, and motivate warehouse and customer service teams
Develop and maintain customer service policies, procedures, and standards
Resolve customer issues and improve overall customer experience
Monitor performance, analyse reports, and implement continuous improvements
Ensure compliance with company policies, health & safety standards, and industry regulations
Manage the maintenance of vehicles, machinery, equipment, and warehouse facilities

This is a senior management role requiring a hands-on leader with strong operational, customer service, and people management experience.

Minimum Requirements:

Matric
Relevant Degree/Diploma in Logistics, Warehouse Management, or Supply Chain Management
Minimum 10 years'' warehousing and distribution experience
Minimum 5 years'' management experience
FMCG/distribution industry experience preferred
Syspro or similar ERP system experience essential
Valid driver''s licence
Strong leadership, planning, problem-solving, and communication skills
Knowledge of Health & Safety regulations

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