Warehouse Manager

SUMMARY:
Warehouse Manager with 5-7yrs experience

POSITION INFO:

Department: Operations - Warehouse
Job Category: Management & Support
Position Level: Senior Management
Reports to: General Manager
Position Type: Permanent

Purpose of the Position
The Warehouse Manager is responsible for the overall performance and well-being of the warehouse receiving,
storage and picking departments of the distribution center, its staff and its customers.
Monitoring operational capacity and process to ensure the sustainability of the distribution center warehouse
operations at the right cost and to the right quality standards.

Key Functional Responsibilities
The Key Functional responsibilities of the Warehouse Manager includes but is not limited to:

1. Cost control – Warehouse expenditure is managed within budget.
2. Labour is managed within budgeted KPI’s.
3. Stock losses are managed within budgeted KPI’s.
4. Stock damages are managed within budgeted KPI’s.
5. Repairs and maintenance are managed within budgeted KPI’s.
6. Machinery is managed within budgeted KPI’s.
7. Cost overruns are investigated, and appropriate countermeasures are instituted to prevent further overruns.
8. To be knowledgeable on the FSSC 22000 standards.
9. Expenditure is recorded in correct period.
10. Accounts are accurate.

11. Process Compliance:
- DC is consistently compliant with all procedures.
- Warehouse quality standards are consistently maintained in accordance with DQSP requirements.
- Pass all internal and external quality audits.
- Audit gaps are closed within prescribed due dates.
- Perform staff on the job procedure assessments weekly.
- Shift expenditure is managed within shift budget.
- To be conscious about food safety and quality protocols in the distribution center.
- To be part of the Food Safety Team and custodian of improvements.
- To be accountable for all internal and external audits and ensure smooth running of the audit procedure.

12. Continuous Improvement:
- Process, quality, service level and cost improvements are actively pursued through the DQSP process.

13. Picking:
- Picking is accurate according to agreed target.
- Provide resources required according to pick plan.

14. Receiving:
- Receiving is accurate according to agreed target.
- Provide resources required to achieve receiving plan.
- Floor is clear before pick.
- All pallets are labelled.

15. Facility and equipment maintenance (buildings, racks, plant, MHE’s, delivery equipment etc.) Assets are well maintained, clean and in good working order.
16. Warehouse is well maintained, neat and clean.
17. Health and safety repairs are completed without delay.
18. To be conscious about food safety and quality protocols in the distribution center.
19. To be part of the Food safety Team and custodian of improvements.
20. To be accountable for all internal and external audits and ensure smooth running of the audit procedure.
21. Ensure that all KPI’s are met and risk is mitigated.
22. Preventative maintenance is carried out according to program.
23. Everything has a place; every place is labelled, and everything is in its place.
24. Attend and contribute to daily Max sessions.

25. Planning:
- Activities are planned and resourced according to plan.
- Sign off weekly plan.
- Review daily plan.
- Assist in preparation of DC budget.

26. Reporting:
- Provide daily and weekly plan versus actual report.
- Reports are accurate.
- Report deadlines are met.
- Variance vs budget/plans are explained.

27. Risk management:
- Sprinkler and fire systems always in 100% working order.
- Racks inspected per procedure.
- Refrigeration plant and equipment is maintained according to specification.
- Generator is maintained according to specification.
- Comply with all relevant legislation.

28. People management:
- Hold monthly team meetings.
- Conduct formal One-on-One meetings with direct reports at least once per month.
- Ensure that all staff always maintains DQSP certification.

Experience Required
Years: 5 - 7 (Required)
Field: Warehousing
Industry: Warehousing, Distribution, QSR / FMCG

Work Experience Required:
- Warehousing & Distribution Shift Management
- Inventory Management
- Supply Chain Management
- People Management
- Disciplinary Enquiries
- Health & Safety Management
- Facility & Asset Management
- Contingency Planning & Management
- Best Practice / Continuous Improvement Management
- Management of multi-temperature stock items
- Management of complex, multi-site, multi-disciplinary, multi-culture organizations
- Integrated strategy formulation and execution within large organizations of 400+ employees

Qualification Required
- Minimum: Grade 12 with Higher Grade Math
- Tertiary Diploma / Degree / Qualification

Computer Literacy Required
- MS Office (PowerPoint, Projects, Word, Outlook)
- Advanced MS Excel Skills
- Advanced Warehouse Management System (WMS) Skills
- Accounting Software (Microsoft Great Plains)
- Advanced Great Plains Experience

Personal Competencies and Skills Required
- Exceptional verbal and written communication skills (English)
- Ability to take responsibility
- Great attention to detail
- Exceptional time management skills
- Planning and organizational skills
- Ability to work in a dynamic team
- Results and deadline driven
- Problem solving capabilities
- Disciplined approach
- To be an active role player and carry knowledge on food safety culture
- To be conscious of general Health and safety protocol as per policy and procedure
- To be conscious of Facility general Health and safety representatives in case of an emergency

Behavioral Competencies and Skills Required

Work ethic:
Is keenly aware of the time frame in which tasks or projects need to be done. Accepts and mirrors the level of urgency conveyed by manager or customer being served. Puts first priority on the needs of the organization or the needs of its customers.

Job skills:
Possesses sufficient job skills and knowledge to perform the job in a competent manner. Is able to demonstrate skills and knowledge in day-to-day situations.

Safety:
Makes sure to understand every safety practice expected. Takes no shortcuts that increase the risks of accidents, personal injuries or equipment failures. Looks for unsafe practices in the workplace and ensures that others are aware of the potential impact.

Productivity:
Meets or exceeds productivity standards. Has successfully combined skills, ability, and effort level to ensure that expectations related to results/output are achieved.

Quality of work:
Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards.

Quantity of work:
Produces an amount of work that meets or exceeds job expectations. Ensures quality does not suffer as quantity increases. Works effectively with peers and carries own share of team workload.

Integrity:
Acts in ways that demonstrate personal integrity and serves as a positive example of why others should trust the motives of the organization. Follows through on commitments and accepts ownership of any mistakes made. Leaves others with the clear impression that integrity is a core value.